What are the responsibilities and job description for the Regional Property Manager - Charlotte, NC position at Grand Peaks Property Management?
At GRAND Peaks we are committed to delivering GRAND quality and value, by maintaining a higher standard of customer service. As we continue to grow, our culture, our employees, and our management style are what continue to make us known as leaders of GRAND service, GRAND apartments, and GRAND employees!
The primary job responsibility of the Regional Property Manager is to oversee all operational, financial, and employee resources of an assigned portfolio of communities. Provide oversight of management and performance of properties.
Additional responsibilities include but are not limited to:
Operations.
- Enforce consistent implementation and execution of policies and procedures of
- Responsible for the tactical execution and communication of the company strategic direction.
- Responsible for ensuring consistent implementation of community programs including the new and renewal sales process.
- Mentor, coach, supervise and develop site staff.
- Develop and manage to individual site business plans including investment objectives, sales goals and marketing positioning, people, asset quality, and financial goals and objectives.
- Responsible for timely preparation of rent ready apartments to fully meet demand.
- Determine, implement and follow up on any corrective action plans for deficiencies found at a property.
- Responsible for property risk management, safety standards and employee and resident liability.
Customer Service.
- Provide superior customer service and communication to residents and prospects in order to maximize customer satisfaction and increase renewals, revenue, reputation and profitability.
Personnel
- Recruit and select and place qualified management personnel. Provide ongoing training and motivation for Community Manager(s), as well as ongoing supervision and performance evaluation. Conduct work sessions for managers and staff members to include assistant managers, leasing personnel, maintenance personnel, and student staff. Direct and control all on-site employees under his/her supervision.
People Development.
- Develop, train, mentor, lead, career-path and manage a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their potential and minimize turnover.
Marketing.
- Drive revenues with superior marketing skills and strategies, including analysis of competition and development of creative marketing programs. Ensure compliance of property’s appearance per the SOP.
- Review accuracy of market surveys on a regular basis. Provide ongoing training for leasing personnel, i.e., monthly sales and marketing seminars.
Financial.
- Develop and set project goals to maximize revenue and control expenses. With the assistance of the community staff, prepare annual budgets. Review and submit, on or before October 15, the budget to the President for approval process.
- Monitor community performance/income and expense. Analyze monthly statements and variances for each property and report those variances to the owner. Maximize revenue by control of expenses and/or improved income.
Business Plan.
- Communicate, implement, and follow up on owner’s objectives for each property. Support site manager in negotiations with major vendors. Make routine inspections of properties to insure compliance with Company policy and to review project operation. Recommend maintenance and capital improvements for each property and continually act in a manner such as to maintain and enhance the value of the assets under his/her supervision.
- Take part in preparing for new acquisitions.
Qualifications:
- Practical experience required, at least seven-ten years in the multi-family industry.
- Certification through an accredited housing association is a plus.
- Knowledge of Real Page suite of software is preferred.
- Real Estate Broker License preferred.
Salary : $100,000 - $110,000