Night Auditor/Security- FT- GPP

Position Summary/ Objective:

Under the direction of the Front Desk Supervisor and/or manager, the Night Auditor will be responsible for providing excellent service to guests and/or owners while balancing the day’s transactions. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.

Primary Essential Functions:

• All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
• Count cash drawer.
• Greet guests and provide door service and bell/valet service when needed.
• Register arriving guests and assign room.
• Check guest files to ensure proper information/authorizations/charges are correct.
• Answer inquiries regarding resort services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints.
• Ability to operate multi-line phone.
• Present statements of charges to departing guests and receive payment.
• Resolve or refer to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
• Remain current on room rates, room availability and emergency procedures.
• Ensure management is aware of guest special requests or needs.
• Provide courteous service to our guests and be cordial to all team members.
• Log wake up calls and enter into console.
• Run the night audit and verify all corrections and charges are correct.
• Balance the revenue to the audit and notate any variances.
• Print morning reports for Housekeeping.
• Maintain personal uniforms and nametags.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.
• Adhere to performance standards, company policies and procedures, as they relate to the department.

Education, Skills & Experience:

The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.

• At least one year night auditor of related experience.
• Professional telephone etiquette required.
• High school diploma or equivalent.
• Strong customer service skills.
• Excellent communication and organizational skills.
• Experience in the hospitality industry (time share preferred).
• Ability to work well in a diverse team environment.
• This will also include some duties of a Overnight Security Officer (Patrolling).

Additional Eligibility Qualifications Required:

• Must be available to work various shifts including weekends and holidays.
• Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
• Ability to speak and understand the English language.

Physical, Environmental & Other Requirements:

• Must be able to stand and/or walk for up to 8 hours.
• Must also be able to sit, stoop, kneel, crouch and crawl.
• Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
• Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.

EEO Statement:

Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.

Other Duties:

• Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.

Salary : $21 - $22