Description

Position primarily responsible for contacting delinquent loan borrowers in selected/assigned accounts for Clients by phone, email or letters and to obtain check or credit card payments. To maintain accurate comments and statuses in the NLS database and individual reporting for their assigned accounts. Collaborate directly with Clients for account inquiries, resolutions, new procedures and training. Develop and update AFC policies and procedures for Clients.

ESSENTIAL FUNCTIONS

SPECIFIC DUTIES AND RESPONSIBILITIES

Contacting Borrowers:

Contact borrowers by phone, email or letters

Maintain a minimum of 100 calls per day, 15% contact rate and 40% payment to contact rate.

Prepare and send delinquent and no response email and letters to 30, 60 and 90 day past due borrowers.

Maintaining Comments and Statuses in System

Properly and accurately comment account in NLS system

Prepare and submit accurate individual reporting to Collections Manager

Update account in NLS system with new customer contact information

Processing payments

Prepare and accurately complete ACH Tel payments in system

Prepare and accurately submit both recurring and one-time credit card payments.

Working Directly with White Label Clients

Discussion on delinquent accounts, trends and procedures

Weekly conference calls

Account inquiries and resolutions

Maintain communication with other departments within AFC

Provide communication and correspondence to the appropriate AFC Division as it relates to account management and payment processing.

Provide feed back to management with respect to first payment defaults and dissatisfied clients

Provide trend reports based upon research of delinquent loan accounts.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company

Keep Collections Manager informed of all progress and challenges

Research Projects

OTHER DUTIES

Assimilate into the Advanced Financial Company Commitment to Excellence culture through understanding, supporting and participating in all elements of Commitment to Excellence.  Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Advanced Financial Company from time to time, is essential to the successful performance of this position.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Excellent phone and communication skills                                 
• Motivated self-starter
• Knowledge of Fair Debt Collection Practices Act/Rosenthal Act
• Excellent attention to account level details
• Proficient in Word, Excel computer skills
• Highly organized

QUALIFICATION STANDARDS

EDUCATION (check what applies)

  High School graduate or equivalent preferred                              

  High School graduate or equivalent required

  At least 2 year college (associate) degree preferred

  4 year college degree preferred

  4 year college degree required

  4 year college degree required; Advanced degree preferred

  Masters or MBA required

  Other or equivalent experience

EXPERIENCE

• Mininum1 year experience in collections or outbound call  related duties

SALARY

• Compensation commensurate to experience and education.

LICENSES OR CERTIFICATES

• ACA Professional Collection Specialist (PCS)

GROOMING

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

OTHER

• Must be able to work 2 nights per week and 2 Saturdays per month

NOTICE:

Upon employment, all employees are required to fully comply with Advanced Financial Company rules and regulations for the safe and efficient operation of our facilities. Employees who violate company rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Salary : $19 - $23