Housekeeping Supervisor

Position Summary/ Objective:

Under the direction of the Housekeeping Manager and/or Director, the Housekeeping Supervisor will be responsible for overseeing designated housekeeping associates, resort public areas and guest rooms, and completing inspections of assigned areas. Associate will work independently or in a team under little to no supervision. This position relies on excellent judgment to perform the functions of the job.

Primary Essential Functions:

• All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
• Must be willing to accept the most effective role for the department.
• Assist with opening and closing duties of the Housekeeping department including lost and found.
• Check unoccupied rooms and compare to discrepancies.
• Oversee the activities and actions of assigned personnel.
• Inspect vacant and occupied rooms for cleanliness, supplies, maintenance problems, and guest-room temperature.
• Complete and communicate maintenance work orders to Maintenance Lead and General Manager.
• Ensure linen storage rooms, trash rooms, and Housekeeping carts are clean, organized, and properly inventoried for following business day’s activities.
• Ensure combustible substances are removed from storage areas.
• Keep corridors, vending areas, and stairwells clean and free of obstructions.
• Supervise employees and discusses personnel issues with General Manager.
• Investigate and report inappropriate behavior by staff, guests or suspicious persons.
• Evaluate productivity and quality of work of each employee and determine additional training needs.
• Ensure employees report in to Housekeeping office, and are cleared before departing.
• Turn over all vacant, clean rooms; verify stay-overs, report early check out, and communicate issues and discrepancies with Front Desk.
• Conduct Room Attendant performance appraisals in a timely manner.
• Train new employees and provide continued training for current employees.
• Conduct Quality Assurance (QA) audits.
• Maintain recommended par levels of inventories.
• Attend pertinent Housekeeping meetings.
• Responsible for consumable inventories.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.
• Adhere to performance standards, company policies and procedures, as they relate to the department.

Education, Skills & Experience:

The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.

• 1 years of related experience preferred.
• High school diploma or equivalent preferred.
• Experience in conflict resolution, coaching, teamwork, and time management preferred.
• Complete knowledge and skill of Room Attendant and House Attendant responsibilities and duties.
• Ability to multitask effectively.
• Strong customer service skills.
• Excellent communication and organizational skills.
• Experience in the hospitality industry (time share preferred).
• Ability to work well in a diverse team environment.

Additional Eligibility Qualifications Required:

• Must be available to work various shifts including weekends and holidays.
• Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
• Ability to speak and understand the English language.

Physical, Environmental & Other Requirements:

• Must be able to stand and/or walk for up to 8 hours.
• Must also be able to sit, stoop, kneel, crouch and crawl.
• Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
• Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.

EEO Statement:

Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.

Other Duties:

• Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.

Salary : $20 - $22