What are the responsibilities and job description for the Hotel Front Desk Agent position at Grand Naniloa Hotel Hilo - DoubleTree by Hilton?
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Compensation: $18.50 hourly
Qualifications
Compensation: $18.50 hourly
Qualifications
- Has experience answering telephone calls and troubleshooting stressful situations
- Exhibits working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- High school diploma, GED, or equivalent
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Handle customer complaints as necessary
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Salary : $19