What are the responsibilities and job description for the Assistant Housekeeping Manager position at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton?
Join our amazing team at the beautiful Grand Naniloa Hotel, a DoubleTree by Hilton, as an Assistant Housekeeping Manager. An assistant housekeeping manager in a hotel supports the daily operations of the housekeeping, laundry, and public spaces departments to maintain high cleanliness and brand standards.
Compensation:$45,000 - $55,000 yearly
Responsibilities:
Operations & Scheduling: Oversees daily room turns, assigns cleaning staff and inspection zones, and adjusts real-time staffing based on hotel occupancy and VIP arrivals.
Inspections & Quality Control: Conducts routine room and public area inspections to ensure compliance with brand standards, safety regulations (such as OSHA), and sanitation policies.
Team Leadership: Assists in interviewing, hiring, training, coaching, and managing the performance of room attendants, laundry staff, and supervisors.
Inventory & Supplies: Manages linen par levels, guest amenities, chemical stock, and equipment maintenance, reporting repair needs to the engineering department.
Guest Relations: Addresses guest complaints, special requests, and lost-and-found items promptly.
Qualifications:
Education & Experience: Typically requires a high school diploma with at least 1–2 years of housekeeping or supervisory experience in hospitality, or a 2- to 4-year degree in hospitality or hotel management.
Technical Skills: Familiarity with property management systems and Microsoft Office.
About Company
Located on the coastline of Hilo Bay, the Grand Naniloa Hilo, a DoubleTree by Hilton, is 30 miles from Hawaii Volcanoes National Park. All rooms have free WiFi.
Guest rooms offer garden, ocean, or harbor views of Hilo Bay, Hamakua Coast, or Hilo Harbor. Each room is equipped with a flat-screen TV and a refrigerator, and bathrooms are finished with German limestone. Suites boast a kitchenette.
The Grand Naniloa Hilo, a DoubleTree by Hilton, features an outdoor swimming pool and a sundeck. The Naniloa Golf Course, located within the hotel grounds and adjacent to the Grand Naniloa Hotel, offers a free round of golf daily to guests.
Salary : $45,000 - $55,000