Wraparound Care Coordinator

DEFINITION:

Under immediate to general supervision, provides targeted support services, a system of care that is child centered with the needs of the child and family dictating the types and mix of services provided and to assist in preventing an out-of-home or out-of-school placement. To be effective, the WRAPAROUND Care Coordinator (WRAP CC) will work with children in their homes, schools and communities, incorporate the entire family in the treatment and be focused on their strengths as well as the child's age and cultural heritage. The WRAP CC will ensure that service provision documentation are conducted to the highest standards of fidelity of the Wraparound Care Model. This position's immediate supervision is to be determined.

EDUCATION AND EXPERIENCE:

• Case Management II certification; or
• High school diploma or equivalent and a total of 36 months of direct, documented experience working with persons who live with mental illness and/or substance abuse issues; or
• 60 college credit hours in any field and 12 months of behavioral health experience; or
• Bachelor's or Master's degree in any field with 6 months of Behavioral Health experience; or
• Bachelor's or Master's Degree in a Behavioral Health field

KNOWLEDGE AND SKILLS:

• Ability to evaluate situations and adopt an effective course of action, to delegate responsibilities, organize and present facts effectively.
• Ability to communicate and interact with families in a manner that is family-centered, strengths-based, and culturally appropriate.
• Ability to establish working relationships with clinical, administrative and support staff in order to develop professionalism and coordination within the team.
• Ability to establish and maintain an effective working relationship with fellow employees, clients and the public.
• Ability to interact with staff, clients and administration and the community both in person and on the telephone.
• Ability to maintain strict confidentiality guidelines regarding client information.
• Ability to work well under pressure meeting deadlines with efficiency and consistency.
• Such specialized training and/or certification in mental health services or related field as may be required in order to provide adjunctive services, i.e., Systems of Care / Wraparound training.
• Personality and mature presentation of oneself demonstrating the ability to work with various systems while maintaining objectivity and cooperative attitude.

JOB DUTIES AND RESPONSIBILITIES:

• Schedule, coordinate and facilitate wraparound/family teams.

• Complete Strengths Needs Cultural Discovery (SNCD) assessments, Care Plans and Updates, Functional Assessments / Crisis Plans / Safety Plans.

• Complete flex-fund requests when necessary.

• Provide support across counties to ensure that family and client needs are met.

• Monitor and evaluate services provided to the families. Contact families as needed to monitor progress and inquire about new needs.

• Facilitate or co-facilitate Family Team meetings and may type the agenda.

• Schedule and coordinate Family Team meetings and ensure both formal and informal supports are included and part of the team.

• Contact referred families and the referral source for screening.

• Provide the appropriate staff personnel with new family team lists and approved referrals.

• The Care Coordinator function will be initiated through a non-diagnostic interview with the client and his/her family to assess service needs. The Care Coordinator will identify needed services by completing a strengths assessment and develop a care plan. The Care Coordinator will recognize that the individual juvenile client and his/her family has different barriers to social, economic, and employment opportunities and has varied levels of need to overcome these barriers. The goals for each juvenile client as identified in the family team will be tailored to reflect a juvenile client's particular needs in order to realize his/her full potential.

• The coordination of services between agencies will be an ongoing task for the Care Coordinator. The Care Coordinator is expected to develop cooperative working relationships with all agencies serving juveniles from which a client might be expected to receive direct or indirect services as well as establishing and maintaining a therapeutic relationship with those juvenile clients and their families who are in need of support.

• The Care Coordinator will needs to maintain close communication with leadership and other clinical and administrative staff in order to assure the highest quality of services are delivered to the juvenile client and his/her family.

• Regular and predictable attendance is an essential job requirement.

• Employee must be willing and able to perform all job related travel normally associated with this position (this may include transportation of clients).

• Employee must consistently complete documentation and paperwork per agency policy and in a timely manner.

• Participates in required staff meetings.

• Provide support across counties to ensure that family and client needs are met.

• Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.

• Quality of work will be evaluated through training, skill or special purpose. Must be competent and adequate.

• Must meet "satisfactory" expectations at any scheduled job performance evaluation.

Must perform the specific job duties as listed above to meet position expectations.

In addition, must possess skill in working cooperatively and effectively with clients, staff, management, and other professional groups; in exercising mature judgement in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language; and in communicating effectively; both orally and in writing.

Job Description applicable for the following positions: WRAPAROUND Care Coordinator