Receptionist

DEFINITION:

This position is responsible for managing front desk operations and providing administrative support across multiple departments. This role ensures a welcoming and professional environment for visitors and employees while assisting with scheduling, documentation, and communication tasks. Additionally, this position will help coordinate fleet-related duties. The ideal candidate is organized, detail-oriented, and skilled in multitasking. This position is directly supervised by the Administrative Directors.

EDUCATION AND EXPERIENCE:

Requires a High School Diploma or equivalent and at least two (2) years of experience in a previous receptionist/clerical position. Must be able to perform data entry and possess knowledge of Windows and Microsoft Applications. Must have experience in multi-tasking, prioritizing, and possess the ability to work independently.

KNOWLEDGE, SKILLS, AND ABILITIES:

An expectation of core competencies in relation to individuals with co-occurring disorders.

Excellent communication skills, including active listening, including the ability to communicate effectively in person, in writing, and over the phone.

Knowledge of, or ability to learn area of customer service specializations.

Service-oriented and able to resolve visitor needs quickly.

Proficient computer skills and ability to learn how to use applicable software quickly.

Displays the ability to work in a collaborative and team-oriented environment.

Exhibits self-motivation, the ability to multitask and pay close attention to details.

JOB DUTIES AND RESPONSIBILITIES:

This position is responsible and held accountable for the following duties:

• Greeting and welcoming all visitors.

• Responsible for ensuring a positive client and guest experience for each individual who enters our facility.

• Direct clients/visitors to the appropriate building.

• Maintain general knowledge of daily business operations.

• Managing mail and deliveries.

• Perform general data entry duties as assigned.

• Provide administrative support to the Administrative Departments.

• Maintain a clean and organized reception area.

• Maintain accurate records of all company vehicles

• Assist with processing fleet-related documentation

• Monitor fuel usage and mileage logs; prepare reports for management.

• Understands and promotes our Certified Community Behavioral Health Clinic (CCBHC) concept by providing or supporting community-based mental and substance use disorder services; advancing integration of behavioral health with physical health care; assimilating and utilizing evidence-based practices on a more consistent basis; and promoting improved access to high quality care.

• Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.

• Participates in staff meetings as needed.

• Must be willing and able to perform all job-related travel normally associated with this position.

• Regular and predictable attendance is an essential job requirement.

• Must meet “satisfactory” expectations at any scheduled job performance evaluation.

• Quality of work will be evaluated through training, skill, or special purpose. Must be competent and adequate.

Must perform the specific job duties as listed above to meet position expectations.

In addition, must possess skill in working cooperatively and effectively with clients, staff, management, and other professional groups; in exercising mature judgment in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language; and in communicating effectively, both orally and in writing.