Lodge Hospitality Associate

Lodge Hospitality Associate

Department: Lodge

Classification: Staff

Exemption Status: Non-exempt

Reports To: Refer to Org-Chart

Pay Grade: $14.00 per hour

Location: All GLC Properties

Position Summary — The Lodge Hospitality Associate accommodates GLC Lodge guests by ensuring high-quality customer

service. This individual will work primarily in housekeeping, however, will float between Housekeeper, Front Desk and Shuttle

Operator roles in accordance with business needs.

Essential Functions — An individual in this role must be able to perform the following functions with or without reasonable

accommodation.

· Maintains and ensures the cleanliness of guestrooms, Business Center, and outdoor areas.

· Performs quality cleaning of all areas including room, bath area, windows, etc.

· Replaces and appropriately launders soiled linens and towels.

· Removes trash from rooms, outdoor trash containers, and cigarette containers.

· Checks property, equipment, and furniture for inadequacies and reports any findings to management.

· Responds to biohazard situations, cleaning the area thoroughly and in a timely manner.

· Replenishes supplies on housekeeping carts at the end of shift.

· Completes assignments with little or no supervision.

· Delivers Casino patrons safely to and from their vehicles to the Casino entrance as necessary.

· Gives rides to and from the Casino to the Lodge and other hotel establishments in and around Grove.

· Notify Fleet Asset Supervisor and dispatch of any incidents, accidents, or mechanical concerns.

· Passes all training instruction for all vehicles to be operated in this position.

· Develop and maintain a friendly, courteous rapport with guests and staff.

· Keeps all Casino vehicles clean and maintained.

· Work different hours depending on the needs of the Casino

· Greets and assists guests with all attention to provide a unique guest experience.

· Maintains guest reservations in the Lodge computer system.

· Handles payment of rooms, issues room keys, and gives clear and detailed instructions on our amenities.

· Operates the multi-line phone system, transmitting/receiving messages for guests.

· Keeps records of occupied rooms and guest accounts.

· Completes all required paperwork and forms in a precise, efficient, and timely manner.

· Maintains a professional appearance at all times.

· Contributes to the recommendation of Grand Lake Casino entities with friendly and accurate service.

· Communicates with housekeeping team when rooms are available for cleaning.

· Maintains and cleans lobby area and employee rest room on a regular basis.

· Completes assignments with little or no supervision.

Qualifications

· High school diploma or G.E.D and housekeeping experience required.

· Customer service and driving experience preferred.

Knowledge, Skills, and Abilities

· Ability to establish and maintain relationships with fellow team members, management, and guests.

· Knowledge of basic cleaning methods and techniques.

· Ability to work with little supervision and complete tasks in a timely manner.

· Ability to operate different types of vehicles such as van, SUV, small passenger bus and golf cart.

· Ability to answer questions guests may have about all promotions, events and membership benefits.

· Knowledge of all pertinent information regarding the Casino floor.

· Ability to drive in a safe manner and maintain a clean driving record.

· Skilled in problem solving and critical thinking.

· Skilled in the use of Microsoft Suite and Adobe.

· Ability to communicate professionally.

· Ability to read, comprehend and interpret complex written and oral instructions.

Other Requirements — Required to obtain and maintain a Seneca Cayuga tribal gaming license and a state issued I.D. All

applicants must successfully pass a pre-employment drug screening prior to beginning employment. Must be at least 18

years of age.

Physical Requirements — Must be able to see small objects in low lighting and tolerate cleaning chemicals without

developing an allergic reaction. Must have the ability to twist, stoop, bend, squat, and use extensive and repetitive hand

movements. Must have the ability to lift up to 55 lbs. and stand for extended periods.

Work Environment — Grand Lake Casino is a drug and alcohol-free workplace; Must be able to work in a casino

environment which includes high levels of smoke, dust, noise, and bright flashing lights.

Special Working Conditions — Must be able to tolerate extreme temperatures and weather conditions.

This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources Department.

Grand Lake Casino is an Indian Preference Employer. You must be able to pass a drug screen with negative results. Employees are expected to know existing Grand Lake Casino policies and know to refer to those policies when necessary.

Grand Lake Casino reserves the right to amend this job description.

Salary : $14