What are the responsibilities and job description for the Eligibility Technician position at Grand Junction Housing Authority?
- Greets and assists clients in a courteous, professional manner. Determines initial eligibility for Grand Junction Housing Authority (GJHA) Programs in compliance with GJHA policies and procedures and appropriate program rules and regulations, where applicable.
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- Performs initial eligibility for all GJHA Programs. Maintains a pool of eligible families for entry into GJHA Programs. This consists of accurately entering applications and referrals; pulling Waiting List Reports; sending letters to potential applicants; setting up appointments; and verifying income, household, and other required information in order to determine final eligibility. Reviews pending files periodically to make sure files have updated information (in accordance with the GJHA policy).
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- Maintains the confidentiality of all applicants and tenants. All information is confidential and cannot be released to the general public or another agency without a written release from Program participant/tenant/applicant.
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- Answers accurately, citizens' requests for information, both in person and over the telephone, about housing assistance provided by GJHA and general information about other housing agencies. Must be cordial and helpful in providing information so that the citizen has a good understanding of the process of applying for housing assistance.
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- Supports other staff members in performance of their job responsibilities, including limited typing of routine correspondence as related to programs; i.e., waiting list purge letters, eligibility and annual recertification notices, and responses to general inquiries of Programs.
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- Maintains knowledge of human service resources available in the community for additional referrals to applicant families.
- Answers incoming telephone calls. Gathers accurate information in order to refer telephone calls to appropriate staff member and/or Program for assistance. Attempts to answer questions of clients, where possible, to avoid unnecessary delays or duplication of work by other staff members.
- Processes incoming mail.
- Accepts money collected for rent, fees, penalty assessments, fines, etc.
- Coordinates coverage for front office during breaks, lunch, holidays, sick leave and vacation periods.
- Maintains in a neat and clean manner, the front reception area, including all interview rooms, conference rooms, supply rooms, and personal desk. No information as related to applicant and tenant files, applications, and computer screens, should be visible for the general public to view or left on the desk after work hours.