What are the responsibilities and job description for the Patient Access Services Representative position at Grand Itasca Clinic & Hospital?
What You Can Expect:
Our Patient Access Service Representatives love Grand Itasca for the stability, meaningful work and our great team. Grand Itasca is in the business of selecting employees that make the real difference, who go above and beyond to make our hospital/clinic run and work effectively. Are you someone looking to make a difference in the everyday functions of our hospital & clinic life? If so, Grand Itasca is where you belong!
We're glad you are thinking about joining us.
Grand Itasca is a great place for Patient Access Service Representatives. We're a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 700 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities.
Let's talk about benefits.
- Competitive pay
- Tuition reimbursement and scholarship/grant opportunities
- Health, dental, vision, & life insurance kick in on the first of the month after 30 days of employment
- Generous paid time off package to maintain a healthy home-work balance
- STDB (short term disability bank)
- 401K with employer contributions
- Experience Pay Given
- Shift differential
- Employee Referral Program
- On-the-Job training!
About the Position
- Patient Access Services Representative - Clinic
- Full-Time 1.0 FTE (80 hours per pay period)
- Days
- On-site at Grand Itasca Clinic & Hospital in Grand Rapids
- INTERNAL POSTING THROUGH: 1/7/2026
Job Summary:
The Patient Access Services Representative is responsible for completing the registration process within patients. They are responsible for verifying insurance and assuring that registrations are completed. They are responsible for initiating referrals and financially securing accounts.
Here's what you'll do when you join us:
- Arrive all patients who come in for scheduled appointments by obtaining necessary consents, signatures, documents, and insurance verification from the patient.
- Schedule patient appointments.
- Collect co-pays at time of service.
- Identify coverage or self-pay issues. Engaging the Financial Advocates as needed.
- Enter patient information and scan required documents in the scheduling system.
- Collaborate with the Business Department to support revenue cycle.
- Utilize great customer service skills with both patients and coworkers.
If you have these qualifications, we'd love to chat:
- Must be 18 years of age or older.
- One year of customer service experience.
- Associate degree in business related field is preferred.
- Ability to collect co-payments and present fiscal information.
- Great computer skills.
- Fantastic customer service skills.
- Adhere to all Grand Itasca Clinic & Hospital policies.
- Maintain consistent and reliable attendance.
- Ability to cover all Patient Access areas as needed.
- One year admitting experience and/or health insurance experience preferred.
- Perform other duties as required.
About Grand Itasca:
Grand Itasca brings the benefits of a large and respected health system to our local community. We are a non-profit, state-of-the-art, integrated clinic and hospital that is proud to offer a range of high-quality providers, specialties and services to our community. Enjoy our patient-centered, comprehensive approach, close to home without venturing from the beauty of northern Minnesota.
*The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract.
EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.