Medical Interpreter

Job Summary:

As an Interpreter at Grand Island Clinic, you will provide language interpretation services to assist in communication between clinic staff and patients with limited English proficiency. This position plays a vital role in ensuring accurate, clear, and culturally sensitive communication during patient visits across all departments, including Obstetrics (OB), Pediatrics (PEDS), and Family Medicine. In addition to in-person interpretation, you will assist with answering patient phone calls and responding to voicemails. The Interpreter helps support access to care and patient understanding while contributing to a welcoming and inclusive environment.

Supervisory Responsibilities:

• None

Essential Job Functions:

• Provide accurate and confidential interpretation services for patients and clinic staff in a variety of settings including OB, PEDS, Family Medicine, and other departments as needed.
• Interpret during medical appointments, procedures, follow-up visits, and patient education sessions.
• Assist with incoming patient phone calls and respond to voicemails in both English and the required language(s).
• Facilitate clear communication between providers and patients, ensuring that information is accurately conveyed and understood.
• Maintain patient confidentiality and adhere to HIPAA regulations at all times.
• Support front office and clinical staff with communication needs for scheduling, registration, and care coordination.
• Document interpretation encounters as required by clinic protocols.
• Demonstrate cultural sensitivity and respect for diverse populations.
• Provide interpretation services both in person and by phone as needed throughout the day.
• Collaborate with care teams to ensure a positive and respectful experience for all patients.
• Participate in training or meetings related to language access services, patient services procedures, or compliance.
• Perform other duties as assigned.

Required Skills/Abilities:

• Proficiency in both English and the target language(s); ability to interpret medical terminology accurately.
• Strong communication and interpersonal skills with patients and healthcare staff.
• Knowledge of professional interpretation standards and confidentiality practices.
• Ability to work in a fast-paced clinical setting while maintaining professionalism.
• Strong customer service and problem-solving skills.
• Ability to remain neutral, unbiased, and culturally sensitive during interpretation.
• Basic proficiency with computer systems, phones, and voicemail systems.
• Ability to manage multiple tasks and prioritize effectively.

Education and Experience Requirements:

• High school diploma or equivalent required.
• Completion of medical interpreter training or certification preferred.
• Minimum of one (1) year of experience providing interpretation services in a healthcare or customer service setting preferred.
• Familiarity with medical terminology, procedures, and clinic workflows is a plus.
• Bilingual or multilingual fluency required, with Spanish being preferred.

Physical Demands:

• Prolonged periods of walking and standing throughout the clinic.
• Ability to sit at a workstation and answer phones or return calls as needed.
• Manual dexterity for computer and telephone use.
• Ability to hear and speak clearly in both languages for extended periods.
• Occasional lifting of up to 20 pounds for supplies or materials.