Surveillance Director

Position Summary: 

The Surveillance Director is responsible for the effective and efficient management of surveillance of the entire casino/resort facility operating 24hrs/day 365 days/yr. utilizing a digital CCTV system encompassing a high number of cameras with the objective of observing, recording, and describing activities related to compliance with Nebraska State laws, Nebraska Racing and Gaming Commission Rules, and corporate policies in place to assure the integrity of gaming, protection of corporate assets, and employee/guest safety and security.

Essential Duties and Responsibilities: 

• Manage a department whose efforts are aimed at the protection of casino assets and adherence to internal controls, Nebraska regulations and procedures.
• Manage and maintain a closed network digital surveillance system in a 24x7x365 highly regulated casino environment.
• Make recommendations to the General Manager, based on observations made during Surveillance activity, concerning changes in policies and procedures of other departments with the protection of company assets in mind.
• Report all incidents of criminal activity to the General Manager and regulators in a timely manner.
• Maintain a “team” approach to surveillance activities and provide an un-biased work environment for all surveillance employees.
• Provide training concerning all aspects of the casino and resort operations.
• Maintain an environment which emphasizes cooperation, communication and teamwork with all departments which depend on the support of the Surveillance department.
• Partner with the Security department to conduct investigations of accidents and suspected criminal activities.
• Partner with the Security department to protect the customers, employees and the assets of the property from fire, theft, burglary, assault and other security issues.
• Work with department management to review employee related surveillance reviews.
• Ensure accurate reporting and logging of all pertinent information as required.
• Review and analyze existing surveillance equipment and recommend new surveillance equipment purchases, installation and replacements to better meet the needs of the casino on an annual basis.
• Develop a plan with the assistance of the Surveillance Technician and IT department to ensure error free operations of all surveillance systems, to include regular testing, evaluation and inspection of the systems.
• Ensure departmental compliance with all regulatory, internal controls, policies, and procedures.
• Ability to travel to other Elite Casino properties to understand their surveillance operations and assist with projects as necessary. 
• Provide exceptional guest service for all external and internal customers.
• Responsible for the operation of the Surveillance department, successful performance of employees, and a favorable guest experience.
• Responsible for effectively managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
• Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
• Perform all functions of personnel within span of control, as needed.
• Must maintain reasonable accessibility by phone for business purposes.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Promote and ensure the safety and security of all guests and employees.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills. 
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time. 

Knowledge, Skills, and Abilities:

• High School graduate, college degree preferred.
• Minimum of 10 years casino supervisory experience with at least 5 years in Surveillance.
• Extensive knowledge of casino cheating and theft scams.
• Excellent verbal and written communication skills.
• Excellent overall knowledge of casino operations and surveillance operations.
• Must be willing/able to work a varied work schedule in order to lead a 24/7 operation, including nights, weekends, and holidays.
• Ability to effectively utilize conflict-resolution techniques.
• Ability to analyze and interpret departmental needs and results.
• Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, claim activity, financial data, marketing plans, and policies.
• Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
• Ability to use telephone, copy/fax machine, hand-held radio, and any department-specific equipment, tools, and computer software.
• Excellent computer skills in a Microsoft Windows environment. Must include Excel and skills in database management and record keeping.
• Ability to solve complex problems and maintain mental concentration for significant periods of time.
• Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
• Above average oral and written communication skills allowing effective communication with guests and all levels of employees.
• Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.
• Knowledge of all facilities and promotional events available to guests on property.

Certificates, Licenses, Registrations: 

• Must hold a valid gaming license in accordance with the Nebraska Racing and Gaming Commission.
• Must complete all company-required training within designated time frames.
• Must obtain direct deposit within one week of start date.