On-Call Banquet Server

Organization- Grand Hyatt at SFO

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Step off AirTrain and into the lobby of Grand Hyatt at SFO. Enjoy luxury hotel rooms and suites that feature stunning views of the bay and airport through soundproof floor-to-ceiling windows. Enjoy culinary delights or have a drink with friends in our bar without ever leaving the airport or take the train to the heart of San Francisco.

Grand Hyatt at SFO is seeking professional, service-focused On-Call Banquet Servers to join our Banquets team. This position is responsible for providing attentive, efficient, and polished food and beverage service for meetings, conferences, weddings, social events, corporate functions, and other special events.

The On-Call Banquet Server plays an important role in creating memorable guest experiences through proper event setup, meal service, beverage service, table maintenance, and event breakdown. This role is ideal for someone who enjoys a flexible schedule, works well in a team environment, and can deliver exceptional service in a fast-paced hotel banquet setting.

Key Responsibilities

• Provide professional food and beverage service for banquet events, meetings, receptions, breaks, plated meals, buffets, and special functions.
• Review banquet event orders, service standards, menu items, timing, table assignments, and event details before each function.
• Set tables, place settings, linens, glassware, silverware, condiments, water, bread, and other event items according to banquet standards.
• Serve plated meals, buffets, receptions, coffee breaks, beverages, and other food and beverage items as assigned.
• Maintain tables throughout service by clearing dishes, refilling beverages, replacing utensils, and responding to guest requests.
• Assist with event setup, room refreshes, service stations, buffet maintenance, and breakdown as needed.
• Deliver courteous, prompt, and attentive service to guests, clients, meeting planners, and hotel colleagues.
• Communicate guest needs, dietary restrictions, service issues, or event changes to banquet leadership.
• Work closely with banquet captains, banquet housepersons, culinary, stewarding, events, audio-visual, and hotel operations teams.
• Follow all banquet service procedures, hotel standards, food handling requirements, safety guidelines, and sanitation practices.
• Support responsible alcohol service standards when serving alcoholic beverages.
• Maintain cleanliness, organization, and presentation of banquet areas, service stations, back-of-house areas, and equipment.
• Assist with transporting trays, food, beverages, dishes, glassware, linen, and service supplies.
• Perform opening, closing, side work, and post-event duties as assigned.
• Maintain a professional appearance and positive attitude at all times.
• Perform other banquet service duties as assigned.
  
  

This is an hourly position with a compensation of $19.35 per hour.

Qualifications

• Previous banquet, restaurant, catering, hotel, food and beverage, or guest service experience preferred.
• Strong guest service skills and a professional hospitality presence.
• Ability to work on an on-call basis based on business needs, event schedules, and hotel occupancy.
• Flexible availability required, including mornings, evenings, weekends, holidays, and late-night events.
• Ability to read and follow banquet event orders, service instructions, table assignments, and event timelines.
• Strong communication skills and ability to work effectively as part of a team.
• Ability to stay organized, calm, and service-focused during high-volume events.
• Knowledge of banquet service, plated service, buffet service, reception service, and beverage service preferred.
• Food handler certification or ability to obtain required certification, if applicable.
• Responsible alcohol service certification or ability to obtain required certification, if applicable.
• Must be dependable, punctual, polished, and professional.
  
  

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.