Hotel Director of Event Sales and Service

Organization- Grand Hyatt San Antonio

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the property's Leadership Committee, the Director of Event Sales and Service is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.

The Director of Event Sales and Service will oversee the supervision of all staff, functions, and standards for Event Planning, Event Sales, and Event Operations (to include the Banquet and Convention Services teams). Areas of emphasis include on-going training of staff and other administrative duties. Achieve individual booking goals and has overall responsibility for achieving property Event goals. The Director should be proficient in all aspects of the Event Manager and Event Operations positions.

Responsibilities include:

• Responsible for short and long term planning and the management of Event Sales, Event Planning, and Event Operations (Banquets and Convention Services)
• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
• Maintain or exceed budgeted sales and profits in all event areas
• Develop and implement effective marketing plans for generating catering revenues
• Experience evaluating each piece of event business to ensure business can be properly serviced
• Monitor sales performance of Event Sales Managers
• Ability to put together creative and innovative menus based on skills of the kitchen
• Work closely with Chef on pricing specialty menus
• Train, supervise and work with event staff, in order to solicit and book banquet and event functions, as well as the planning, merchandising and execution of the functions
• Work closely with Event Services Manager and their team to create and ensure quality levels are being met on a daily basis as well as enhancing overall banquet set-ups
• Leads event team to build long-term, value-based customer relationships that enable achievement of hotel Event sales objectives
• Administer all phases of the event department, including but not limited to sales, planning, marketing, servicing and administrative procedures
• Coach and counsel employees to reflect Hyatt service standards and procedures
  
  

Qualifications

• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
• 6 years or more of progressive hotel Event Sales and Planning experience (typically with Hyatt), which should include some exposure to Banquets and Convention Services.
• Service oriented style with professional presentations skills
• At least 3 years experience in a senior role in Event Sales/Planning environment
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Maintain communications with Corporate Staff
  
  

Benefits:

• Ability to reserve discounted and complimentary Hyatt Hotel Rooms worldwide
• Flexible Schedules
• Paid Time Off
• Competitive Pay
• 401(k) Match
• Eligible for Health Benefits after 30 days
• Tuition Reimbursement
• Complimentary meals in employee cafeteria
• Complimentary Parking On-Site
• Eligible to participate in an Incentive Compensation Plan
• Employee stock option plan
• Opportunities for Career Growth
  
  

"All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status."