What are the responsibilities and job description for the Front Office Agent | Benefits Include: Paid Vacation, Free Room Nights, and MANY MORE! position at Grand Hyatt DFW?
Summary
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Grand Hyatt DFW, located inside Dallas Fort Worth Airport Terminal D, is steps from TSA checkpoints and offers direct access to all terminals. Our luxury hotel rooms and suites offer amazing runway views. Plus, our guests get to enjoy on-site dining and craft cocktails at Grand Met restaurant and bar. Full-service meeting or event spaces are the perfect setting for their next upscale business meeting.
Come be a part of our amazing Hyatt family and a Certified Great Place to Work, Universum's Top 100 Most Attractive Employers, and recently named People's Magazine's top Companies that Care.
Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Associate.
Key Responsibilities:
Greet and welcome guests in a friendly and professional manner.
Check guests in and out efficiently, following hotel procedures.
Process payments, verify billing information, and handle cash and credit transactions.
Manage reservations and room assignments using the hotel’s property management system.
Respond to guest inquiries, requests, and complaints promptly and courteously.
Coordinate with housekeeping and other departments to ensure timely service.
Provide information about hotel services, amenities, and local attractions.
Handle phone calls, emails, and messages professionally.
Maintain accurate records and reports related to guest stays and front desk operations.
Uphold the hotel’s standards of cleanliness, appearance, and hospitality.
We Offer Excellent Benefits:
Free Room Nights, Discounted and Friends & Family Room Rates
Medical, Prescription, Dental, and Vision Insurance
401K with company match
Paid vacation, sick days, new child leave, and personal days
Paid Family Bonding Time and Adoption Assistance
Tuition Reimbursement
Free colleague meals during shift
Employee Stock Purchase Plan
Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more
Why make a good decision when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Apply today at careers.hyatt.com.
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Qualifications
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Grand Hyatt DFW, located inside Dallas Fort Worth Airport Terminal D, is steps from TSA checkpoints and offers direct access to all terminals. Our luxury hotel rooms and suites offer amazing runway views. Plus, our guests get to enjoy on-site dining and craft cocktails at Grand Met restaurant and bar. Full-service meeting or event spaces are the perfect setting for their next upscale business meeting.
Come be a part of our amazing Hyatt family and a Certified Great Place to Work, Universum's Top 100 Most Attractive Employers, and recently named People's Magazine's top Companies that Care.
Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Associate.
Key Responsibilities:
Greet and welcome guests in a friendly and professional manner.
Check guests in and out efficiently, following hotel procedures.
Process payments, verify billing information, and handle cash and credit transactions.
Manage reservations and room assignments using the hotel’s property management system.
Respond to guest inquiries, requests, and complaints promptly and courteously.
Coordinate with housekeeping and other departments to ensure timely service.
Provide information about hotel services, amenities, and local attractions.
Handle phone calls, emails, and messages professionally.
Maintain accurate records and reports related to guest stays and front desk operations.
Uphold the hotel’s standards of cleanliness, appearance, and hospitality.
We Offer Excellent Benefits:
Free Room Nights, Discounted and Friends & Family Room Rates
Medical, Prescription, Dental, and Vision Insurance
401K with company match
Paid vacation, sick days, new child leave, and personal days
Paid Family Bonding Time and Adoption Assistance
Tuition Reimbursement
Free colleague meals during shift
Employee Stock Purchase Plan
Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more
Why make a good decision when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Apply today at careers.hyatt.com.
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Qualifications
- High school diploma or equivalent (associate or bachelor’s degree in hospitality is a plus)
- Previous experience in customer service or front desk preferred
- Strong communication and interpersonal skills
- Professional appearance and demeanor
- Proficiency in hotel management software (e.g., Opera, PMS) is a plus
- Ability to multitask and remain calm under pressure
- Flexible schedule, including availability on weekends, holidays, and evenings
- Ability to stand for long periods of time.