What are the responsibilities and job description for the Reservations Agent position at Grand Hyatt Deer Valley?
Summary
The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest “ski beaches” in the world.
The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.
Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
The Reservations Agent is responsible for handling all incoming reservation inquiries with professionalism, efficiency, and warmth. Collaborating across departments, you ensure the accuracy of information to provide a seamless experience and exceptional hospitality. Your role is critical in supporting front-of-house operations, sales, and event planning efforts—ultimately enhancing guest satisfaction and encouraging repeat business.
Primary duties:
Free room Nights, Discounted and friends & Family room rates*
Medical, Dental and vision insurance with only 30-day waiting period*!
401K with company Match*
Free employee meal during shift
Generous paid time off*
Tuition reimbursement*
Employee stock purchase plan*
Discounted Ski Passes*
Excellent training, professional development and more
Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.
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Qualifications
Knowledge of Word, Excel, Outlook
Excellent multi-tasking and organizational skills
Time-management skills
Strong customer service and interface skills
Hotel/ resort experience preferred
Prior hotel front desk/ reservations experience preferred
Strong verbal and written communication abilities
The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest “ski beaches” in the world.
The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.
Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
The Reservations Agent is responsible for handling all incoming reservation inquiries with professionalism, efficiency, and warmth. Collaborating across departments, you ensure the accuracy of information to provide a seamless experience and exceptional hospitality. Your role is critical in supporting front-of-house operations, sales, and event planning efforts—ultimately enhancing guest satisfaction and encouraging repeat business.
Primary duties:
- Manage group information and room inventory throughout the convention services process, starting at file turnover.
- Ensure accuracy when loading rooming lists and processing any changes to group reservations.
- Assist in group detailing, including billing, to ensure the guest and client planner arrival experience is seamless.
- Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and group audits
- Communication and attention to detail is key within the department and you may have other additional duties assigned by your manager.
Free room Nights, Discounted and friends & Family room rates*
Medical, Dental and vision insurance with only 30-day waiting period*!
401K with company Match*
Free employee meal during shift
Generous paid time off*
Tuition reimbursement*
Employee stock purchase plan*
Discounted Ski Passes*
Excellent training, professional development and more
- Applicable for FT Year Around Positions
Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.
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Normal
1.25×
1.5×
1.75×
2×
Exit fullscreenEnter fullscreen
Qualifications
Knowledge of Word, Excel, Outlook
Excellent multi-tasking and organizational skills
Time-management skills
Strong customer service and interface skills
Hotel/ resort experience preferred
Prior hotel front desk/ reservations experience preferred
Strong verbal and written communication abilities