What are the responsibilities and job description for the Assistant Spa Director position at Grand Geneva Resort?
Description
Position Purpose:
Assist the Director with all areas of spa operations.
Essential Functions:
- Oversee the daily management of all spa operations and staff to include therapists, aestheticians, nail technicians, and receptionists
- Create and uphold departmental policies, procedures, and standards
- Oversee and coordinate training of treatment protocols on menu of services
- Develop and implement promotional programs with marketing department
- Assist w/ special events as necessary
- Maximize spa revenues by tracking trends and thinking creatively
- Ensure safety and security for spa guests and associates
- Ensure proper maintenance of facility and equipment and report problems to engineering immediately
- Monitor inventory, ordering systems, and issuing of products and supplies
- Serve as a liaison between management, staff, and guests
- Monitor and ensure high standards of treatments and personnel
- Develop and implement new spa services
Position Requirements:
- Minimum of 3 years Spa management experience
- Luxury hotel experience preferred
- College graduate or professional certifications in spa treatments preferred
- Prior experience w/ Spa Soft software
- Prior P&L experience and responsibility
- Excellent communication skills, both written and verbal
- Strong sales and marketing skills
- Strong interpersonal and leadership skills
Reporting Relationship
This position reports to the Spa Director
Exemption Status
Exempt
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Equal Opportunity Employer