Shelter Support Advocate Full-Time/Day Shift

Grand Forks Housing Authority

Position: Shelter Support Advocate

Department: Client Services
Reports To: Shelter Program Coordinator and Client Services Director
Location: The Nest on 4th, Grand Forks, ND

FLSA: Non-Exempt, paid hourly
Status: Full-Time, Benefit Eligible; Day Shift, Every-Other-Weekend

Position Summary

The Shelter Support Advocate plays a key role in providing direct support and advocacy for guests at GFHA’s low-barrier emergency shelter. This position supports individuals experiencing homelessness—many of whom may also be navigating mental health challenges, substance use, or trauma—using a Housing First and Harm Reduction approach.

Under the direction of the Shelter Program Coordinator and Client Services Director, Shelter Support Advocates ensure a safe, welcoming, and respectful environment for all guests while maintaining shelter operations and connecting clients to community resources.

Key Responsibilities

• Foster a safe, supportive, and inclusive environment for all shelter guests in alignment with Housing First and Harm Reduction principles.
• Conduct guest intake, check-in, and bed assignments, assessing for safety and immediate needs.
• Provide guests with essential items such as food, toiletries, and bedding.
• De-escalate and manage crisis situations using trauma-informed, empathetic, and nonjudgmental communication techniques.
• Monitor shelter activities, maintain order, and promote adherence to shelter rules and policies.
• Maintain accurate and confidential HMIS data, daily logs, incident reports, and communication records in compliance with HIPAA and CFR 42 regulations.
• Build supportive relationships with guests by assisting with problem-solving, goal setting, and referrals to appropriate services.
• Coordinate and communicate with community partners, including law enforcement, healthcare providers, and outreach workers.
• Maintain knowledge of local resources for housing, substance use treatment, and mental health support.
• Assist with facility cleanliness and safety checks.
• Participate in ongoing training related to trauma-informed care, harm reduction, de-escalation, and motivational interviewing.
• Perform other related duties as assigned.

Skills and Abilities

• Strong crisis intervention and de-escalation skills.
• Ability to maintain calm and professionalism in challenging or emotionally charged situations.
• Demonstrated empathy, patience, and respect for individuals from diverse backgrounds and life experiences.
• Working knowledge of Housing First, Harm Reduction, and trauma-informed care models.
• Proficient written and verbal communication skills.
• Strong organizational and documentation abilities.
• Ability to maintain confidentiality and uphold ethical standards.
• Basic computer literacy and comfort with data entry systems (HMIS experience preferred).

Preferred Qualifications

• High school diploma or GED required; Associate degree in human services or related field preferred.
• Two years of experience working in social services, housing, or a shelter environment.
• Experience working with individuals experiencing homelessness, mental illness, or substance use strongly preferred.
• Valid driver’s license and reliable transportation required.
• Must pass all applicable background checks, including criminal records screening.

Working Conditions

• Shelter operates 24/7; shifts may include days (8:00am–4:30pm), evenings (4:00pm–12:30am), or overnights (12:00am–8:30am).
• Work is performed in both office and shelter environments.
• Physical activity includes mobility throughout the facility and occasional lifting of supplies or light furniture.

Why Join GFHA?

• Be part of a mission-driven organization that values compassion, collaboration, and community impact.
• Receive comprehensive training and professional development in housing and social service practices.
• Make a meaningful difference in the lives of individuals experiencing homelessness in Grand Forks County.

Grand Forks Housing Authority is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, creed, sexual orientation, marital status, or familial status.