Housing Programs Assistant

Grand Forks Housing Authority

Position Title: Housing Programs Assistant
Department: Housing Programs
Reports To: Director of Housing Programs
Status: Full-Time, Non-Exempt, Benefit-Eligible

Position Summary

The Housing Programs Assistant performs a variety of technical and administrative duties in support of tenant-based and project-based subsidized housing programs administered by the Grand Forks Housing Authority (GFHA). This position assists with eligibility verification, tenant and landlord communications, lease and contract processing, and program compliance in accordance with federal, state, and local regulations.

Assignments are performed under close supervision and training initially, with increasing independence as proficiency is demonstrated. The Housing Programs Assistant plays a vital role in supporting the GFHA’s mission to provide safe, affordable housing and promote self-sufficiency for residents of Grand Forks.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to, the following:

• Verify applicant and tenant eligibility; collect, review, and process required documentation.
• Prepare annual and interim re-certifications, rent calculations, and related forms for assisted housing programs.
• Conduct interviews with prospective and current program participants.
• Send notices, respond to inquiries, and resolve client concerns in a timely and professional manner.
• Maintain accurate and organized case files, perform data entry, and generate routine reports.
• Assist applicants and residents with the RentCafe online registration, application, and recertification process.
• Schedule and show available apartments to prospective tenants.
• Assist with preparation and review of lease agreements and compliance requirements.
• Prepare and monitor housing assistance contracts; communicate with property owners to address questions or concerns.
• Document lease or program violations, initiate contact with non-compliant tenants, and prepare termination or eviction notices when necessary.
• Coordinate referrals to other housing divisions or community agencies to assist clients with supportive services.
• Provide front-line assistance during open office hours at housing sites, addressing walk-in inquiries.
• Assist in the preparation of required reports and documentation for HUD and other oversight agencies.
• Provide information and guidance to clients on housing policies, procedures, and resources.
• Attend professional development meetings and stay current on federal housing regulations and program trends.
• Interact and serve as a liaison with social service agencies, property owners, and community partners.
• Perform other related duties as assigned.

Qualifications

Knowledge of:

• Federal subsidized housing programs (Section 8/HCV and Project-Based programs).
• Lease, contract, and rental agreements.
• Federal, state, and local housing regulations.
• Principles of property management and fair housing practices.
• Modern office software, databases, and technology tools.

Skill in:

• Clear and professional written and verbal communication.
• Providing excellent customer service with tact and diplomacy.
• Organizing and prioritizing multiple tasks and deadlines.
• Maintaining confidentiality and exercising sound judgment.
• Establishing and maintaining effective working relationships with staff, residents, landlords, and the public.

Ability to:

• Learn and apply federal housing program regulations.
• Interpret and explain Housing Authority policies and procedures.
• Prepare accurate reports and documentation.
• Operate computers and standard office equipment effectively.
• Interact professionally with individuals from diverse backgrounds.

Experience and Training

Experience:
One (1) to two (2) years of progressively responsible experience in affordable housing, social services, property management, or a related field preferred.

Education:
Associate degree in business administration, social work, sociology, or a related field, or an equivalent combination of education and experience.

License or Certification Requirements

• Possession of, or ability to obtain within twelve (12) months of hire:
  • Housing Specialist Certification
  • Certified Occupancy Specialist Certification
• Possession of a valid driver’s license, or ability to obtain one within ten (10) days of hire.

Compensation and Benefits

• Competitive salary commensurate with experience
• Comprehensive benefits package including health, dental, vision, retirement, and paid leave

Grand Forks Housing Authority is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.