What are the responsibilities and job description for the Custodian - Hotel position at Grand Falls Casino and Golf Resort?
We look for caring and attentive associates focused on providing efficient services and the highest levels of quality and cleanliness in all areas of the resort. Custodian is responsible for ensuring the cleanliness of guest floor corridors, stairwells and public areas. To assist housekeepers in maintaining a high standard of cleanliness, stocking linen closet with amenities and supplies, emptying, and restocking housekeeping carts, empting trash receptacles, and cleaning pool & surrounding areas. This position has a direct impact on the guest experience while staying at Grand Falls Casino & Golf Resort.
Requirements:
Provide exceptional customer service to all internal and external customers.
• Perform cleaning in all areas of hotel.
• Perform cleaning of all floor area such as, but not limited to, mopping and sweeping.
• Ensure pool doors are locked during in climate weather.
• Collect used pool towels & restock with clean towels.
• Basic knowledge of hotel laundry equipment.
• Perform job functions with attention to detail, speed, & accuracy.
• Cleaning of vending areas.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guests’ service needs
• Work cohesively with co-workers as part of a team.
• Must be punctual
• Assist housekeeper in moving furniture
• Restock all housekeepers carts
• Deliver/restock housekeeping closet with amenities and supplies
• Remove all Soiled linen to laundry facilities
• Collect trash from receptacles throughout the hotel and empty it in dumpster
• Answer questions regarding local area facilities and points of interest
• Coordinate with other departments to fulfill special guest requests.
• Notify housekeeping and maintenance of any reported problems with rooms and grounds.
• Carry out any reasonable request by management that does not place at risk your safety, security or integrity.
• Know and follow the hotel emergency procedures. • Ability to work under frequent time pressure in an interruptive environment.
• Other duties as assigned/needed.
• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.