Senior Information Technology Manager

Primary Objective of Position: Deliver strategic leadership and comprehensive oversight for all Information Technology operations across a large organization serving approximately 600 users and multiple manufacturing sites. Ensure the implementation of secure, efficient, and scalable technology solutions that satisfy business objectives, consider corporate initiatives and promote operational excellence.

Key Areas of Responsibility

Business Partnership & Strategic Leadership

• Collaborate with business unit leaders to understand the business, prioritize initiatives and deliver effective technology solutions
• Build strong relationships with internal stakeholders (Grand Design and Corporate) and external partners
• Drive the development and execution of IT strategies, a multiyear IT roadmap aligned with business unit and enterprise goal

Digital Transformation & Innovations

• Lead digital transformation initiatives, including cloud adoption, automation, and emerging technologies (AI, IoT, RPA) at the BU level in partnership with cross functional Enterprise centers of excellence (CoE’s).
• Promote innovation to improve business processes and customer experience

Team Leadership & Talent Development

• Provide direction and mentorship to an IT team of 8–10 professionals, fostering a culture of accountability, collaboration, and continuous improvement
• Support IT talent development and succession planning, Promote a learning and growth-oriented environment

ERP & Enterprise Systems Management

• Oversee NetSuite ERP system administration, optimization, and integration with other business systems
• Ensure effective management of other enterprise applications

Infrastructure, Security & Sustainability

• Ensure robust network, server, and cybersecurity measures to protect company assets
• Collaborate with Enterprise Information Security Services (ISS) & Enterprise Infrastructure Services (EIS) teams to implement standards
• Support sustainability and ESG goals through responsible IT practices (e.g., energy-efficient infrastructure, e-waste management)

Helpdesk & Service Management

• Manage helpdesk operations to deliver timely and effective user support
• Implement IT service management (ITSM) best practices and drive continuous improvement through KPIs and user feedback and look for synergies across the enterprise

Vendor, Budget & Procurement Management

• Negotiate vendor contracts, manage IT budgets, and ensure cost-effective solutions
• Utilize procurement best practices across the enterpris

Data Management, Analytics & BI

• Oversee data management, ensuring data integrity, availability, and security of the Grand Design data domains
• Partner with Enterprise Data CoE to build out an enterprise data lake and implement data best practices
• Leverage advanced data analytics and business intelligence to support decision-making

Enterprise Architecture

• Partner with EA to develop and maintain enterprise architecture standards to ensure scalability and alignment with business objectives

Compliance, Governance & Risk Management

• Maintain adherence to data security, privacy regulations, and internal policies
• Follow IT governance frameworks, policies, and procedure
• Proactively identify, assess, and mitigate IT risks

Project Management & Change Leadership

• Drive technology projects from planning through implementation, ensuring timely delivery and ROI
• Champion change management for technology adoption, including communication and training at the local level

Disaster Recovery & Business Continuity

• Develop and maintain disaster recovery and business continuity plans

Customer-Facing Technology Enablement

• Support technology needs for customer-facing operations (e.g., digital sales platforms, customer portals).

Education & Experience

• Bachelor’s degree in information technology, Computer Science, or related field (Master’s preferred)
• Minimum 8–10 years of progressive IT experience, including 3 years in a leadership role
• Proven expertise in ERP and other enterprise systems implementations and run state operations (Netsuite preferred)
• Strong knowledge of IT infrastructure, networking, and cybersecurity best practices
• Experience managing helpdesk operations and IT support for 600 users
• Demonstrated ability to lead teams and manage complex projects within budget and timelines.