Motorized Inside Sale Representative

Grand Design RV is currently looking for a Motorized Inside Sale Representative . As a Grand Design team member in this role, you will assist in identifying, nurturing leads, driving potential sales by understanding our brands and communicating business needs to sales, marketing, and customer service, based on information collected. Assist retail customers in identifying purchase opportunities and dealer locations in a timely manner.

Our Story

Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us," (Don Clark, President and CEO).

"We strive for nothing less than customers for life." As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers.

That's our story and our journey. What's yours?

If you like working in a fast-paced environment, connect with purpose, execute with excellence, and are ready to transform the road ahead, we welcome you to begin your journey by applying today!

Key Areas of Responsibility

• Seek and understand all GDRV Motorized Brands and company culture
• Able to articulate dealer commitments
• Follow up on prospective sales via resources provided
• Answer calls and emails for sales or as communicated by Inside Sales Manager
• Assist in identifying creative ways to generate more leads
• Assist in all GDRV events such as GDRVU, National Owners Rally, Dealer Open House, etc
• Lead factory tours for customers daily
• Assist in prepping dealer visits including coordinating tours, lunch, etc
• Understand Customer Service and Parts asset structure to assist on calls
• Handle customer inquiries ranging from product information to a sold unit
• Be a resource for sales field reps with inquiries that may include taking pictures and confirming status
• Understand statistical surveys and able to interpret them for sales team/management
• All additional responsibility as communicated

Education & Experience

• High School education, prefer Associate or Bachelor Degree
• Proficient with Microsoft Office - ability to create/manipulate documents using Word, Excel, and PowerPoint
• Excellent time management skills with a proven ability to meet deadlines
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to comprehend, interpret, and apply the appropriate reports for sales organization

Physical Demands

• Stand, walk, sit in a production environment a few hours a week
• Office sitting and standing environment

Our Core Values

• Gratitude - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place.
• Respect - Acting with integrity and transparency because believing in each other is the building block for all other relationships.
• Accountability - Holding each other to the highest expectations in all we say and do.
• iNnovation - Striving to be industry-leading with our people, processes, and products.
• Drive - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers.

At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations.

Leadership Expectations:

• Connect with Purpose
  • Be inclusive; seek out different perspectives.
  • Focus on the Customer; put yourself in the customer's shoes.
  • Communicate Clearly; say what needs to be said and listen.
• Execute with Excellence
  • Explore Possibilities; ask, "What if?" and embrace new ideas.
  • Set Direction; prioritize, plan, and align; balance thinking and action.
  • Drive Results; get the right things done; work with a sense of urgency.
• Build the Future
  • Transform the Road Ahead; anticipate opportunities; seek new opportunities for continuous improvement.
  • Navigate Change; be agile and flexible; take on new challenges.
  • Inspire Growth; help each other improve; commit to personal development.

If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits:

• Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
• Health Savings Account (HSA)
• 401(k) with match
• Employee Stock Purchase Program
• Tuition Reimbursement
• Holiday and Vacation Pay

Grand Design is an Equal Opportunity Employer.