Night Audit Agent

HUALAPAI PREFERENCE

Position: Night Auditor / Front Desk Clerk – Lodge

Department: Hualapai Lodge

Classification: Non-Exempt

Salary Range: NE2

Supervisor: Hotel Manager – Lodge

Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.

Position Summary:

Ensures daily postings are accurate from the Restaurant, Gift Shop and Lodge. Handles night time Lodge accommodation reservations, check-ins and payments. Accepts cash and credit payments and makes change appropriately. Answers all questions concerning Hualapai tourism options and Hualapai history and culture. Ensures outstanding customer service for guests and acts as a Hualapai ambassador.

Knowledge and Abilities:

• Ability to interact with guests and tour groups and provide prompt, outstanding customer service while handling accommodations at the Lodge.
• Ability to understand questions being asked and provide detailed information regarding tourism options.
• Ability to handle high cash and credit transactions and follow cash handling policies and procedures.
• Ability to communicate in a clear, concise manner, even when busy.
• Ability to work in a team environment, multi-task efficiently and maintain positive working relationships.
• Ability to handle difficult customer situations or escalate when necessary.
• Knowledge of Grand Canyon West locations, Hualapai River Running and Hualapai history and culture.
• Ability to use appropriate computer software and good mathematical skills.
  
  
  

Duties & Responsibilities:

• Handle daily postings from Lodge, Gift Shop and Restaurant.
• Greet and interact with guests arriving at the Lodge promptly being courteous, friendly and helpful. Provide tourism option information.
• Handle guest and group check-ins and check-outs.
• Follow proper cash and credit handling policies and procedures while completing transactions.
• Respond to guests’ questions regarding Grand Canyon West and Hualapai River Running. Provide information concerning cost of tours, length of tours, tour operating hours, seasons of operation, weather, pricing discounts, etc.
• Provide guests information concerning Hualapai history and culture.
• Provide outstanding customer service.
• Perform other work-related duties as assigned.
  
  
  

Qualifications:

• Good oral communication skills.
• Good mathematical skills.
• High School Diploma or GED.
• Prior cash handling, customer service or bookkeeping experience preferred.
• Computer literate.
• Preference given to Hualapai Tribal members.
  
  
  

Working Conditions:

Office and hotel lobby environment. Must be able to work varying schedules, split shifts, weekends and holidays.

| Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be given to persons of Indian decent in accordance with Public law 88-353, Section 703 (7-2-71) and Public Law 93-638, Section 7B

Revised: March 31, 2012