What are the responsibilities and job description for the Student Worker - Customer Support Specialist (NFWS) position at Grand Canyon Education, Inc.?
Grand Canyon Education (GCE) is seeking a Customer Support Specialist to support the mission of Grand Canyon University through GCE's IT department.
Position Summary/Purpose
The purpose of the Customer Support Specialist is to provide exemplary customer service and resolve inquiries or roadblocks students encounter at Grand Canyon University.
Primary Responsibilities/Accountabilities/Essential Functions
Monday - Friday: 8:00 am - 10:00 pm
Saturday & Sunday: 8:00 am - 10:00 pm
Experience/Education
Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:
Pay Rate: Minimum Wage
Anticipated End Date: June 30, 2026
Position Summary/Purpose
The purpose of the Customer Support Specialist is to provide exemplary customer service and resolve inquiries or roadblocks students encounter at Grand Canyon University.
Primary Responsibilities/Accountabilities/Essential Functions
- Provide stellar customer service over the phone.
- Deliver excellent live chat support for all students.
- Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems.
- Become familiar with LMS, Student Portal, GCU Media, and eBooks.
- GCE Workstation
- MS Office
- Must be customer service focused.
- Must have a positive attitude and a willingness to learn new concepts.
- Must have basic knowledge of Microsoft Office programs such as: Word, PowerPoint, and Excel.
- Must have basic knowledge of PC or Mac computer navigation.
- Must have the ability to think critically.
- Ability to type 30 wpm while interacting with callers and system-based tools.
- Must be willing to work some nights and/or weekends.
- May be required to take a job assessment test.
- Commitment to this role for at least one semester is strongly preferred.
Monday - Friday: 8:00 am - 10:00 pm
Saturday & Sunday: 8:00 am - 10:00 pm
Experience/Education
Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:
- Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
- Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
- Maintain good financial and academic (SAP) standing with the University.
Pay Rate: Minimum Wage
Anticipated End Date: June 30, 2026