NIGHT AUDITOR

Job description

PLACE OF WORK: Front Office and back office areas. A focal point for all guest/visitor reception and inquiries. Service areas of the hotel, Accounting offices and computer room.

JOB OVERVIEW: Check in/check out hotel guests courteously and efficiently, process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Run and compile accurate and timely reports. Perform proper maintenance of hotel computer systems in keeping with hotel procedures.

REPORTS TO: Front Office Manager and Assistant, Controller, Operations Manager.

KEY-

RELATIONSHIPS:

Internal: Front Office staff, Bell/Door staff, Valet Parking staff, Communications staff, Concierge staff, Reservations staff, Front Office management, hotel managers and assistants, Sales, Housekeeping, Food and Beverage staff, Accounting, Engineering and Security, hotel corporate office staff.

External: Hotel guests/visitors, tour company representatives, limousine service personnel, other hotels.

STANDARD

SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

QUALIFICATIONS:

Essential:

1) High school graduate.

2) Ability to compute accurate mathematical calculations.

3) Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone.

4) Ability to provide legible communication and directions.

Desirable:

1) Some college or training in hospitality industry.

2) Previous experience as a Front Office Receptionist.

3) Previous cashiering experience.

4) Knowledge of computers.

5) Fluency in a foreign language, preferably Spanish, French or Japanese.

6) Previous auditing or statistician experience.

SKILLS:

Essential:

1) Ability to input and access data in computer.

2) Ability to understand guest inquiries and provide responses.

3) Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.

4) Ability to focus on guests' needs, remaining calm and courteous.

5) Ability to think clearly, quickly and make concise decisions.

6) Ability to prioritize, organize and follow up.

7) Ability to work well under pressure of any arrivals/departures within any given period of time.

8) Ability to focus attention on details.

9) Ability to maintain confidentiality of all guests and hotel information.

10) Ability to ensure security of guest room access.

11) Ability to remain stationary at assigned post for extended periods of time.

12) Ability to work cohesively with other departments and co-workers as part of a team.

Desirable:

1) Previous guest relations training.

ESSENTIAL JOB FUNCTIONS:

1) Maintain complete knowledge at all times of:

a) All hotel features/services, hours of operation.

b) All room types, numbers, layout, decor, appointments and location.

c) All room rates, special packages and promotions.