F&B HOSTESS

Position:    Hostess/Greeter    

Department:    Food and Beverage

Job Summary

The Hostess is primarily responsible for managing floor flow and handling reservation bookings. This role includes greeting and seating guests while following food and beverage standards to ensure a high level of guest satisfaction.

Job Specifications

Qualifications

    Ability to work as part of a dynamic team to consistently deliver a quality product

    Customer Service experience

    Ability to communicate in English, additional languages a plus. 

    Basic knowledge of food and beverage items

    Excellent telephone voice and communication skills, both written and oral

    Able to stand for long periods of time

    Able to handle a fast paced environment

    Must be organized and detail oriented

    Tolerance of all cultures

    Able to work a flexible schedule, including weekends and holidays

    Able to handle objects, reach with arms and hands, stand, sit, or walk for an extended period of time; Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, pull, bend, stoop, and perform upward reaching for an extended period of time

Job Duties

Job Specific

«    Report to work at the scheduled time, neatly groomed and in the correct uniform

«    Answer telephones within 1 ring

«    Take reservations as required ensuring accuracy

«    Ensure that special requests are accommodated

«     Maintain the cleanliness of workstation

«    Ensure that all menu folders and inserts are clean and current.

«    Maintain inventory of menus and inserts

«    Ensure that all guest supplies are filled. Order and maintain the guest supply inventory

«    Complete the floor plan and assign servers stations on a daily basis upon the approval of the manager

«    Be familiar with the menus of restaurant, bars, and room service 

«    Ability to describe the style of cuisine and dictate the hours of operation 

«    Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications

«    Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company asset

«    Welcome and acknowledge all guests according to Grand Beach Hotel standards, anticipate and address guests` service needs, assist individuals with disabilities, and thank guests with genuine appreciation

«    Speak with others using clear and professional language

«    Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

«    Ensure adherence to quality expectations and standards

«    Stand, sit, or walk for an extended period of time

«    Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

«    Consistently maintain a positive attitude 

«    Encourage a positive attitude among Team Members

«    Anticipate needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction 

«    Perform all duties in a timely and professional manner

«    Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member handbook

«    Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards

«    Applies excellent guest relations skills when interacting with guests

«    Observes hotel telephone etiquette, message, and call handling procedures

«    Special projects and duties as assigned

General

    Promotes and applies teamwork skills at all times

    Is polite, friendly, and helpful to guests, management and fellow Team Members

    Executes emergency procedures in accordance with hotel standards

    Complies with required safety regulations and procedures

    Attends appropriate hotel meetings and training sessions

    Maintains cleanliness and excellent condition of equipment and work area

    Complies with hotel standards, policies and rules

    Recycles whenever possible 

    Remains current with hotel information and changes

    Complies with hotel uniform and grooming standards

Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.