Job Specific - Serve food courses and alcoholic beverages to guests
- Set tables according to type of event and service standards
- Answer questions related to menu selections
- Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Record transaction in MICROS system at time of order
- Check in with guests to ensure satisfaction with each food course and/or beverages
- Maintain cleanliness of work areas, china, glass, etc., throughout the day
- Complete closing duties, including restocking items, turning off lights, etc
- Present physical and accurate check to guest and process payment
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company asset
- Welcome and acknowledge all guests according to Grand Beach Hotel standards, anticipate and address guests` service needs, assist individuals with disabilities, and thank guests with genuine appreciation
- Speak with others using clear and professional language
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
- Ensure adherence to quality expectations and standards
- Stand, sit, or walk for an extended period of time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
- Consistently maintain a positive attitude
- Encourage a positive attitude among Team Members
- Anticipate needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction
- Perform all duties in a timely and professional manner
- Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member handbook
- Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards
- Applies excellent guest relations skills when interacting with guests
- Observes hotel telephone etiquette, message, and call handling procedures
- Special projects and duties as assigned
General - Promotes and applies teamwork skills at all times
- Is polite, friendly, and helpful to guests, management and fellow Team Members
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
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