What are the responsibilities and job description for the Barista position at Grand Beach Hotel Miami Beach?
Job Summary
The Barista is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. The Barista is also responsible for receiving and delivering guest orders and collecting payments.
Job Specifications
Qualifications
Ability to work late hours
Working Knowledge of coffee service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems.
3 years of work experience interacting with people in a positive environment
Understanding all cultures
Responsible Alcohol Awareness Training Certification or Equivalent
Able to work a flexible schedule, including weekends and holidays.
Job Duties
Job Specific
- Serve food course and alcoholic beverages to the guest.
- Suggestively sell beverages and menu items; take orders.
- Answer guest questions, make recommendations, up-sell liquors.
- Welcome and acknowledge all guests according to company standards.
- Communicate drink orders to the bar through the Point of Sales system
- Request identification from any guest who appears to be under 30 years of age
- Remove dirty glasses, and dishes, including lifting/moving of bus tubs up to 25lbs.
- Keep tables clean at all times.
- Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections, correct glassware, and garnishes at Grand Beach Hotel.
- Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member handbook.
- Reports to work as scheduled, in proper uniform, in accordance with the companys personal appearance standards.
- Applies excellent guest relations skills when interacting with guests.
- Observes hotel telephone etiquette, message, and call-handling procedures.
- Special projects and duties as assigned
General
Promotes and applies teamwork skills at all times
Is polite, friendly, and helpful to guests, management, and fellow Team Members
Executes emergency procedures in accordance with hotel standards.
Complies with required safety regulations and procedures.
Attends appropriate hotel meetings and training sessions.
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies, and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Within the first 30 days, must be able to perform to standard all activities on the New Hire Training Checklist.