What are the responsibilities and job description for the Valet Supervisor position at Grand Beach Hospitality Group?
Grand Beach Hotel Surfside is looking for a Valet Supervisor to join our team. As a Valet Supervisor you will ensure the safe and efficient parking operations of the hotel, while delivering service that exceeds our customer/client's expectations.
Essential Functions
- Assist the Director of Valet with employees' schedules, coach and counsel, training and disciplinary action where necessary. Evaluate on-the-job performance.
- Oversee staff to ensure crews are utilizing department practices for consistency.
- Greet arriving and departing employee and guests.
- Retrieve guest vehicles from specified areas in an efficient and safe manner.
- Ensure standards for quality, customer service culture expectations are met.
- Interface with other departments in order to meet guests, and prospective requests.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies, procedures, and standards of service to achieve the overall objectives of this position.
- Meet departmental productivity, organization, punctuality/attendance and consistency standards.
- Maintain a positive and respectful attitude.
- Communicate regularly and effectively with all employees, supervisors, managers and directors.
Qualifications
- Excellent written and oral communication skills
- Previous experience working in high-stress situations with tight deadlines/high customer expectations
- Previous supervisory experience
- Previous experience in the parking and hospitality industry preferred
Experience
- Must have a minimum of 2 years Valet Supervisor experience, hotel/hospitality experience preferred.