Customer Service Teller

Customer Service Teller

Job Description

The Teller/CSR position is responsible for providing excellent service to bank clients by conducting appropriate teller transactions, answering common product or online banking questions, and performing account maintenance.

The selected candidate will ensure the financial service needs of each customer are met promptly, accurately, and courteously. This position requires bank product knowledge, attention to detail, and strong in person and telecommunication skills.

Responsibilities

• Explains, promotes, and sells products such as checking, savings, or certificates of deposits

• Accepts deposits, confirming accuracy of transaction

• Prepares, verifies, and issues Official Bank Checks and wire transfers

• Enters transactions in bank’s recordkeeping system, recording all transactions and producing customer receipts

• Evaluates checks to verify endorsements, funds availability, dates, identification of persons receiving payments, bank names, and overall legality of the documents

• Maximizes all relationship deepening opportunities to promote new banking products and services if a customer need is identified

• Balances all monies in cash drawer as well as all teller work

• Answers basic customer inquiries regarding service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.

• Handles customer complaints and escalates issues to supervisor as needed.

• Assists with monthly audits of all negotiable items

• Assists with related ATM duties - balancing, first line maintenance, etc.

• Place holds on accounts for uncollected funds when appropriate

• Maintains an efficient work area that ensures the safety of all negotiables and confidential records

• Assists clients with online banking and mobile applications

• Opens and closes safe deposit boxes

• Creates lasting customer relationships

• Assists customers via lobby, telephone, and drive through window

• Completes assigned training related to applicable products, services, and Bank Regulations in a timely manner

• Dresses professionally

• Performs other related duties as assigned

Education

• High school diploma or equivalent is required (some college is preferred)

Experience

• At least one year of prior teller experience is preferred

• Prior cash handling experience required

Competencies

• Trustworthiness and the ability to act with integrity

• Present a professional image and attitude at all times

• Proactive and inquisitive solutions provider

• Thorough understanding of and commitment to quality customer service

• Excellent verbal communication skills

• Excellent basic math skills

• Must be proficient in Microsoft Office products

• Able to lift up to 15 pounds at times

• Able to stand for extended periods of time (more than two hours)

Grand Bank offers a competitive salary along with the following benefits:

• 401(k) and Profit Sharing

• Health Insurance

• Dental Coverage Plan

• Vision Coverage Plan

• Disability Insurance

• Life Insurance

• Paid Time Off

• Tuition Reimbursement

Job Type: Full-time

Pay: Based on education and experience. ABOUT GRAND BANK FOR SAVINGS, FSB

Grand Bank for Savings, FSB is exploding with growth and on the fast track to becoming a leader in providing affordable, innovative financial products to our customers throughout the U.S. Our mission is to deliver cost-effective financial tools to give our customers better ways to borrow, spend, and save.

We thrive on creating solutions to help our customers live healthier financial lives and improve their relationship with money. From saving for retirement to buying their first home, whatever stage of life they are in, we are with them every step of the way.

We are proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse, talented, and engaged team. We offer competitive salaries, advancement opportunities, and a comprehensive benefits package. Join our team today!

Equal Housing Lender / Member FDIC

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Tuition reimbursement
• Vision insurance
• Volunteer time off

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Hattiesburg, MS 39402: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $18