What are the responsibilities and job description for the Dental Front Office Assistant position at Grand Avenue Family Dental?
Company Overview
Grand Avenue Family Dental is a comprehensive dental practice dedicated to providing the safest and most efficient dental care to our patients. Our team offers a wide range of services, including preventative, cosmetic dentistry, dentures, partials, and implants, all aimed at ensuring our patients achieve healthy, bright smiles. We pride ourselves on creating a friendly, compassionate environment where patient comfort and care are our top priorities.
Job Summary
The Dental Front Office team member is responsible for creating a welcoming experience for patients while managing administrative, scheduling, and financial responsibilities. This role is essential to the smooth daily operation of the dental practice and requires excellent communication, organization, and customer service skills.
Key Responsibilities
Patient Experience
- Greet patients warmly and professionally in person and by phone
- Check patients in and out efficiently
- Answer phone calls, respond to inquiries, and schedule appointments
- Confirm appointments and manage recall systems
- Handle patient concerns with professionalism and empathy
Scheduling & Office Flow
- Maintain an organized and efficient appointment schedule using Dentrix
- Coordinate treatment appointments and follow-ups
- Manage same-day changes, cancellations, and emergencies
Insurance & Financial Duties
- Verify dental insurance eligibility and benefits
- Collect co-pays, deductibles, and outstanding balances
- Explain treatment plans, financial arrangements, and payment options
- Post payments and maintain accurate patient accounts
Administrative Tasks
- Maintain accurate patient records and documentation
- Ensure HIPAA compliance and patient confidentiality
- Scan, upload, and organize digital files
- Communicate with clinical staff regarding patient care and scheduling needs
Office Support
- Support the dentist and clinical team as needed
- Maintain a clean, professional front office environment
- Assist with reports, correspondence, and general office duties
Pay: From $20.00 per hour
Benefits:
- Employee discount
- Paid sick time
- Paid time off
Application Question(s):
- Dentrix experience
Experience:
- Dental receptionist: 2 years (Required)
Work Location: In person
Salary : $20