Retail Sales Administrative Assistant

Grand Appliance is proud to be recognized as a Top Workplace for 2026! This recognition reflects our commitment to a supportive culture and putting our people first, as well as the immeasurable dedication of all our employees.

Grand Appliance and TV specializes in providing customers with a customer-focused shopping experience in state-of-the-art showrooms featuring top quality brands. We are looking for smart, motivated individuals to be involved in all aspects of the sales process including post-delivery. The ideal person will be a self-starter with great interpersonal skills, both with our customers as well as our internal team. This person must be detail-oriented and project a positive welcoming attitude for existing and prospective customers.

Responsibilities

• Scheduling of installations for both internal and external installers.
• Scheduling of deliveries with customers, including verification of the delivery address.
• Transferring and allocating product for deliveries in advance of the installation date.
• Updating invoices with information about who and when the installation is coming.
• Identifying any special instructions for delivery.
• Notifying appropriate salespeople of any delivery issues.
• Collecting payments for cash-on-delivery orders.
• Set up service calls directly with appropriate services.
• Verify service calls are completed in a timely manner.
• Communicate with customer service on escalated issues.
• Process quotes and orders as needed- ensure correct product and pricing are being utilized.
• Assemble specifications with a detailed cover sheet, clearly identifying who is responsible for installation on each product.
• Assist customers in the showroom as needed, as well as assisting in loading appliances into vehicles on a daily basis.
• Additional tasks as assigned

Qualifications

• A minimum of an Associate's degree is required.
• Must be friendly and customer-centric with strong organizational skills.
• Ability to locate information quickly via online searches.
• Advanced proficiency in Excel, excellent organizational skills and the ability to multi-task are essential to this position.
• Ability to assist customers in loading appliances into their vehicles on a daily basis.

Equal Opportunity Employer

Grand Appliance and TV is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.