What are the responsibilities and job description for the Security Agent position at Grand America Hotels & Resorts?
Join our Security team and help provide a safe, secure, and welcoming environment for our guests, team members, and visitors. As a Security Agent, you will serve as a visible presence throughout the property, responding to incidents, assisting guests, and helping protect hotel assets while delivering exceptional customer service.
Classification: Non-Exempt
Position Summary:
The Security Agent is responsible for maintaining the safety and security of guests, employees, visitors, and hotel property. This role requires strong observation skills, sound judgment, professionalism, and the ability to respond effectively to a variety of situations. Security Agents play a vital role in ensuring a positive guest experience while supporting hotel operations and emergency response procedures.
Essential Responsibilities:
- Conduct regular patrols of guest floors, public areas, parking facilities, back-of-house areas, and hotel grounds
- Monitor surveillance cameras, alarm systems, and access control systems
- Respond promptly and professionally to guest concerns, emergencies, accidents, disturbances, and security incidents
- Investigate incidents and prepare accurate, detailed, and timely reports
- Enforce hotel policies and procedures while maintaining a guest-focused approach
- Assist guests, employees, and visitors with safety-related requests and concerns
- Monitor entrances, exits, and restricted-access areas as needed
- Identify and report safety hazards, maintenance concerns, and suspicious activity
- Assist with emergency response procedures, evacuations, and crisis situations
- Maintain key control, lost and found procedures, and other security-related programs
- Coordinate with management and emergency responders when necessary
- Maintain confidentiality regarding hotel operations, guests, employees, and investigations
- Support a culture of safety, professionalism, teamwork, and exceptional guest service
- Perform additional duties as assigned
Qualifications:
- Prior security or customer service experience preferred
- Valid California Guard Card required or ability to obtain upon hire
- Valid Driver License with an acceptable driving record
- Strong observation, communication, and problem-solving skills
- Ability to remain calm and professional in stressful or emergency situations
- Ability to write clear and accurate incident reports
- Strong customer service skills and a professional demeanor
- Dependable, team-oriented, and able to work independently
- Flexibility to workdays, evenings, overnight shifts, weekends, and holidays as needed
Benefits & Perks:
- Medical, Dental, Vision, and Voluntary Benefits
- 401(k) Retirement Plan
- Wellness and employee Assistance Program
- PerkSpot Employee Discount Program
- Hotel Stay Discounts
- Employee Meals
- AquaVie Fitness & Spa Membership Discount
- Training and Career Growth Opportunities
- Discounts at Grand America Hotels & Resorts properties
- Convenient access to trolley station and downtown bus routes
Our Culture:
We believe in “People First and Guests Always.” We are committed to creating a supportive work environment where team members are valued, respected, and empowered to deliver memorable guest experiences.
Physical Requirements:
- Standing and walking for extended periods, often for much of a shift
- Patrolling multiple floors, stairwells, parking facilities, and outdoor areas throughout the property
- Frequent bending, stooping, kneeling, crouching, reaching, and climbing stairs
- Lifting, carrying, pushing, and pulling up to 50 lbs, with or without reasonable accommodation
- Prompt and effective response to emergency situations throughout the property
- Working indoors and outdoors in varying weather and environmental conditions
- Operating radios, computers, surveillance systems, vehicles, and other security equipment
- Observing and assessing conditions throughout the property and identifying potential safety or security concerns, with or without reasonable accommodation
- Communicating effectively in person, by telephone, and via two-way radio
Additional Information:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This job description is intended to describe the general nature and level of work being performed. Duties and responsibilities may change at any time based on business needs.