Ticketing Services Associate

Position Summary:

As part of our public-facing team, the Ticketing Services Associate provides excellent customer service to patrons & guests of The Granada Theatre while working in the ticketing office. Ticketing Services Associates will answer questions about upcoming events, sell tickets, distribute pre-purchased tickets; assist with the fulfillment of resident company ticket requests; complete daily administrative duties to keep the box office running smoothly. This position requires an irregular work schedule that will include evenings, weekends and holidays.

Reports to: Ticketing Services Assistant Manager, Ticketing Services Manager

Job Type: Part-Time, non-exempt

Schedule: 15-29 hours per week, shifts are scheduled Tuesday – Sunday including afternoon and evening shifts

Location: In-Person – The Granada Theatre, Santa Barbara

Pay: $18-$22 per hour

Primary Duties Include:

• Sell tickets using Tessitura, a computerized patron database.
• Provide excellent customer service for The Granada Theatre season ticket holders and patrons.
• Help maintain ticketing database in an accurate and reliable manner.
• Process season ticket renewals and new accounts.
• Perform sales and/or will call functions at performance times, as assigned.
• Perform general office duties and other tasks as assigned.

Skills/Knowledge/Abilities:

• Skill in guest relations, phone etiquette, cash handling, filing, multi-task experience, attention to detail.
• Customer service skills, including diplomacy and patience.
• Ability to do basic math.
• Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment.
• Proficient computer skills including working on windows-based computers and the internet.
• Ability to multitask and stay organized while keeping a calm work atmosphere.
• Strong written and oral communication skills.
• Familiarity with multi-line office phones, copiers, printers, and credit card scanners, preferred.
• Must present a professional attitude and appearance at all times, whether interacting with patrons or staff.

Education/ Experience:

• High School Diploma or equivalent
• Cashier Experience, experience handling cash and credit cards.
• Sales and/or Retail Experience.
• Previous Tessitura or equivalent ticketing experience is strongly preferred.