What are the responsibilities and job description for the MP&L Customer Service Representative position at GRAMMER AG?
We're looking for Visionaries, enablers and innovation drivers.
Breaking new ground. Realizing innovative ideas. Helping to shape the future of mobility. At GRAMMER, you can make a big difference - for yourself as well. As a global partner to the automotive industry, we are successful worldwide with our two divisions Automotive and Commercial Vehicles. Every day, we develop and produce systems for passenger car interiors as well as driver and passenger seats for offroad commercial vehicles, trucks, buses and trains. We shape the way people are mobile today and in the future. Bring your unique talents to the diverse GRAMMER community. More than 14,000 employees in 20 countries want to change the world together with you.
MP&L Customer Service Representative
Location: Delphos
What are your main tasks?
- Responsible for entering PO’s and schedules into SAP, monitoring EDI, and ensuring accurate information is transmitted from customer’s needs.
- Analyzes customer releases, ensures accurate data transfer to the production planner and material planners. Monitors changes within lead times.
- Analyzes production schedules and missing parts reports, reporting any changes that need to be made.
- Assists with decision making with production priorities.
- Checks customer portals and enters information/orders into SAP.
- Monitor orders through the complete order-to-ship process, identifying discrepancies, delays, quality holds, material shortages, or scheduling conflicts and escalating issues, as necessary.
- Create and maintain required shipping and customer documentation, including packing lists, shipping paperwork, commercial documentation, labels, certifications, and other customer-specific requirements as applicable.
- Coordinates shipments with freight forwarders and shipping and warehouse personnel.
- Ensures excellent customer service, responding to customer emails within 24 hours.
- Interacts with material planners and production planners to ensure accurate deliveries.
- Interface with customers to manage and reconcile all issues related to shipping and receiving end items.
- Illustrate a dedication to meeting internal and external customer requirements, responding to all customer requests promptly and thoroughly.
- Effectively and timely communicates with management on any customer shipment isses that arise.
- Perform inventory cycle counts and assist in inventory discrepancies.
- Other duties assigned by management or duties necessary to maintain smooth operations of the company.
What are your qualifications?
- 3 years of related experience
- Excellent computer skills.
- Excellent organization abilities.
- Excellent communication skills.
- SAP knowledge
- ISO9000 knowledge
- Detailed
- Flexibility
- Excellent prioritizing skills
- Ability to read and interpret documents such as procedure manuals.
- Ability to add, subtract, divide in all units of measure.Ability to compute rate, ratio, and percent.
- Ability to solve practical problems.
- Ability to interpret a variety of instructions: verbal, written, oral, diagram, or schedule forms.
- Ability to frequently walk the facility to audit and count material.
- Ability to lift up to 10 pounds frequently or move up to 25 pounds and occasionally lift/move up to 50 pounds.
- Good eye/hand coordination.
And most importantly, what can you expect from us?
The well-being of our employees is our top priority. That's why we offer you:
- Medical, Dental, and Vision coverage
- Tuition reimbursement programs
- 401(k) match
- Robust EAP services
- Developmental opportunities
- Much more!
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Salary : $29,531 - $39,480