Deputy Branch Manager (Partially Remote)

About Grameen America, Inc.

Grameen America Inc. (GAI) is a nonprofit microfinance organization founded in 2008 by a Nobel Peace Prize recipient, Mohammad Yunus.  Mohammad’s vision is to help less fortunate women of color become entrepreneurs and financially independent by providing micro-loans, financial education, asset building through savings and credit building strategies

Role Overview:

The Deputy Branch Manager (DBM) is responsible for the day-to-day operations and loan portfolio of the branch, ensuring that field staff are performing their duties and responsibilities efficiently. Additionally, this role will manage the administrative and logistical support systems for quality and functionality. The Deputy Branch Manager will oversee that the target is being met for clients who qualify for our services and ensure a culture of service excellence in the branch. The DBM will administer and supervise the branch so that the plans and targets with respect to outreach, loan disbursements and repayment, savings mobilization and financial viability for the branch are achieved at the end of each planning period. The DBM will oversee outreach and recruitment with a unique focus on the African American community by creating awareness about the organization, promoting its presence to the community, building strategic relationships, conducting a variety of outreach activities, designing the program and supporting the recruitment and retention of staff and clients. 

Leadership:

• Directs, manages, coordinates, and executes all day-to-day operations, meetings and activities in the Branch.
• Acts as an external exemplary Leader/Ambassador for Grameen America Inc. when conducting community partnership meetings.
• Provides guidance and leadership to team members, sets team objectives, develops, and trains, mentors and coaches, conducts team performance reviews and delivers on-going team feedback and communication.
• Ensures expectations for compliance, quality performance, and professionalism is being trained, communicated, and upheld by all team members.
• Sets goals and targets for the branch and is responsible for their achievement.
• Has experience hiring talented candidates and managing, motivating, and leading teams.

Oversees that attendance and payments and microloan related activities across all centers are within the guidelines

Relationship Management:

The Deputy Branch Manager will be responsible for building and forming key positive community relationships through the community outreach activities. The DBM will also be responsible for ensuring the Branch attracts and recruits new members to achieve designated growth targets.  Additional responsibilities as follows:

• Champion and lead the growth of all strategic community partnerships by building strong business relationships to achieve long term goals and objectives.
• Drives overall service quality including recruiting and other member related activities.
• Educates and informs clients about Grameen America Inc. and the products and services we offer.
• Builds and improves relationships with current and potential new clients.
• Aims to preserve clients and renew clients’ loans on timely manner.
• Helps promote and maintain a positive company image.
• Demonstrates ability to recognize conflict and implement positive, respectful resolutions.
• Understands customer needs and develops plans to address them.
• Resolves customer complaints quickly and effectively.
• Analyze current industry trends to identify rare member opportunities that would generate new business.

Financial Management:

• Strategizing or identifying what needs to happen financially for the company to achieve its short- and long-term goals.
• Oversees employees to ensure quality and accuracy of loan amount and related activities, including compliance of loan criteria, disbursements, collections of repayment and reconciliation of daily payments are met.
• Monitors accurate records for all transactions within the Center and Branch on the accurate posting of payments, and compliance with delivering required notifications, etc.
• Decision-making or helping Relationship Associate/Relationship Manager decide the best way to execute on plans to achieve their loan portfolio as well as client intake, retention & renewals.
• Portfolio management and tracking liquidity to ensure the branch has enough funds on hand to meet the daily obligations as well as to complete its long- and short-term goals.

Qualifications:

• Bachelor’s degree or 5 years of experience.
• 3-5 years of managing a team(s).
• Ability to toggle between getting into the weeds as well as maintaining a high level, strategic perspective.
• Customer-oriented mindset, problem-solving attitude.
• Excellent communication skills.
• Teamwork and leadership skills.
• Strategic thinker and ability to analyze and solve problems quickly.
• Attentive to detail and organized.
• Must be self-motivated, flexible, and able to manage several tasks at one time

We will adhere to all state and/or city COVID 19 vaccine mandate requirements. 

Grameen America is an Equal Opportunity Employer (EEO). All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other basis protected by applicable federal, state or local law.