What are the responsibilities and job description for the Deputy Branch Manager- Boston, MA position at Grameen America?
About Us
Grameen America, Inc. (GAI) is a nonprofit microfinance organization founded by 2008 Nobel Peace Prize recipient Muhammad Yunus. The fastest growing nonprofit microfinance organization in the U.S., Grameen America has provided over $2 billion in small business loans and served over 138,000 low-income, primarily minority women. GAI provides low-income women with micro-loans, asset-building through savings, financial education, and credit establishment for the purpose of beginning or expanding businesses. For more information, please visit grameenamerica.org.
About the Job
The Deputy Branch Manager (DBM) is responsible for managing and expanding our operations in Boston, MA. The new DBM will take over an existing strong portfolio of clients in Boston, MA and will build on this base to grow further. He/ She is responsible for the day-to-day operations and managing loan portfolio of the branch, ensuring that field staff are performing their duties and responsibilities efficiently, providing highest quality customer service to members. The Deputy Branch Manager will oversee that the target is being met for clients who qualify for our services, manage risk, and ensure a culture of service excellence in the branch.
Leadership:
• Directs, manages, coordinates and executes all day-to-day operations, meetings and activities in the Branch.
• Experience hiring talented candidates and managing, motivating, and leading teams.
• Provides guidance and leadership to team members, sets team objectives, develops and trains, mentors and coaches, conducts team performance reviews and delivers on-going team feedback and communication.
• Ensures expectations for compliance, quality performance, and professionalism
• Sets goals and targets for the branch and is responsible for their achievement.
• Oversees that attendance and payments and microloan related activities across all centers are within the guidelines.
Relationship Management:
The Deputy Branch Manager will be responsible for building key relationships in the community to and to ensure the Branch provides strong customer service and good member experience to grow and retain our membership over the long term.
• Builds and improves relationships with current and potential new clients.
• Aims to preserve clients and renew clients’ loans on timely manner.
• Helps promote and maintain a positive company image.
• Demonstrates ability to recognize conflict and implement positive, respectful resolutions.
• Understands customer needs and develops plans to address them.
• Resolves customer complaints quickly and effectively.
Financial Management:
• Manage the branch’s loan portfolio growth and quality targets.
• Strategizing or identifying what needs to happen financially for the company to achieve its short- and long-term goals.
• Oversees employees to ensure quality and accuracy of loan amount and related activities, including compliance of loan criteria, disbursements, collections of repayment and reconciliation of daily payments are met.
• Closely monitoring and managing risk and working to keep a very high quality of loans.
• Decision-making or helping Relationship Associate/Relationship Manager decide the best way to execute on plans to achieve their loan portfolio as well as client intake, retention & renewals.
Qualifications:
• Required: fluent in Spanish & English.
• Bachelors degree or 5 years of experience.
• 2-4 years of managing a team.
• Customer-oriented mindset, problem-solving attitude.
• Excellent communication skills.
• Teamwork and leadership skills.
• Self-starter and ability to work independently.
• Attentive to detail and organized.
• Must be self-motivated, flexible and able to manage several tasks at one time.
We will adhere to all state and/or city COVID 19 vaccine mandate requirements.
Grameen America is an Equal Opportunity Employer (EEO). All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other basis protected by applicable federal, state or local law.