Student Accounts Representative

Job Summary

Serves as an intermediate for students, parents, faculty, and staff for the purposes of reviewing and researching accounts and ensuring proper completion of the registration process.

Job Duties & Responsibilities

• Review student records and financial transactions relative to collections, graduation clearance, refunds, and accounts receivable to ensure accuracy and completeness of calculations, legitimacy of transactions, and proper authorization.

• Review and respond to all student account voice mails and emails daily; assist students, parents, faculty, and staff with account inquiries and registration completion.

• Process weekly student refunds, traffic fines and traffic fine appeals, release room deposits, calculate and process payroll deductions, direct deposits, bank wires, student holds, and off-campus meal vouchers.

• Reconcile, analyze, and resolve issues relative to student account data; assist with collections research; maintain and file collection reports and collections research; and respond to inquiries from parents, students, university personnel, and external agencies.

• Assist with Cashier functions, including making daily bank deposits, and ensure compliance with applicable Cash Over/Short, Deposit and Cash Handling Policy, and Deposit and Cash Handling Procedures.

• Invoice Third Party agencies/recipients and assist with prompt payments and discrepancies; perform other duties as assigned.

Qualifications

Minimum:

• A Bachelor's degree in Business or a related field

• Experience or training in accounting, bookkeeping, cashiering, student accounts, or general clerical work

• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.

• Strong attention to detail and accuracy in handling financial records and transactions

• Ability to maintain confidentiality and exercise sound judgment when handling sensitive student and financial information

• Ability to communicate effectively and professionally with students, parents, faculty, staff, and other university personnel

• Ability to work independently and as part of a team in a fast-paced office environment

• Must be available for periodic evening and weekend work, particularly during registration, fee payment, and other peak business periods

• Experience with Ellucian Banner, student information systems, or other higher education administrative systems

• Knowledge of student accounts, tuition and fee assessment, payment processing, refunds, payment plans, financial aid, and university billing procedures

• Strong oral and written communication skills and excellent interpersonal skills

• Ability to analyze account information, identify discrepancies, and resolve routine and complex account issues

• Ability to make sound decisions and exercise good judgment when addressing complex or sensitive situations

• Strong organizational and time-management skills with the ability to prioritize multiple tasks and meet deadlines

• Commitment to providing excellent customer service and maintaining a welcoming, professional, and student-centered environment
  
  
  
  

Supplemental Information

Applications without the following will not be considered complete.

• Cover Letter
• Resume
• Transcript(s) if applicable
• Curriculum Vitae if applicable

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