What are the responsibilities and job description for the Technical Service Specialist - Swine and Poultry Equipment position at Grain \u0026 Protein Technologies?
The North America team is seeking a Technical Service Specialist for our Sioux City, IA location to help educate our dealer network in installation, maintenance, and operation of swine and poultry equipment. Provide technical assistance via contact center, e-mail, and mobile devices and traveling to sites assisting and teaching the dealer network in servicing and operating GPT equipment.
Your Impact
- Providing specialized technical support for Swine and Poultry technology solutions, feeding and ventilation equipment.
- Utilizing Salesforce & Natterbox systems to provide remote technical support accordingly
- Documenting call details into Salesforce Case Management System for future collaboration with internal support teams – Engineering, Manufacturing, Quality, and Warranty
- Participating in and leading product cross training opportunities to develop above average product knowledge of AP & Cumberland product portfolio
- Presenting and teaching in classroom and hands-on environment to train team members & Dealer technicians on the installation and operation of product offerings
Your Experience and Qualifications
- Technical Bachelor’s degree
- Swine and/or Poultry industry experience preferred
- Ability to meet requirements to drive a company vehicle
- Understanding of electric circuits, wiring schematics and drawings
- Strong communication skills
- Strong problem-solving skills
- Ability to develop training materials and train others on service, troubleshooting and operation of AP & Cumberland product lines
- Above average negotiation and conflict resolution skills
- Above average business writing skills
- Above average facilitation skills
Your Compensation and Benefits
Expected annual salary for this role will be $60,000 – $80,000, plus a bonus target. This is dependent upon job related knowledge, experience, and skills.
Benefits will include the ability to elect health care and wellness plans, dental and vision plans, 401(k) Savings Plan with company match, paid holidays, paid time off, health savings and flexible spending accounts, reimbursement for continuing education, life insurance, and other supplemental insurance plans.
Your Workplace and Travel
You will be working an onsite role based out of Sioux City, Iowa.
- 25-50% travel is required
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
Join us as we bring agriculture into the future and apply now!
Grain & Protein Technologies is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
1. GPT Purpose: Feeding the World Better, through high quality grain and responsibly raised protein
2. GPT Mission: Make Farmers and Agribusiness Managers more productive and more profitable
3. GPT Culture: Winning Values and Winning Behaviors that nurtures a “Winners Win” culture of excellence
4. GPT Approach: Achieve balanced and sustainable success for Employees, Customers, and Owners
Grain & Protein Technologies is a leading global designer, manufacturer, and marketer of reliable, durable, and innovative equipment solutions for grain, seed, poultry, egg, and swine production. Generating $1.1 billion in annual revenue, the Company serves farmers and agribusiness managers in over 100 countries and currently operates 19 manufacturing facilities across 5 continents, employing more than 3600 people.
The Company goes to market with its strong portfolio of industry leading brands – GSI, Cumberland, AP, Tecno, Cimbria, Aerotech, Reventa, and Euroemme. With its Company Purpose of “Feeding the World Better”, Grain & Protein Technologies emphasizes advancing smart technologies and offering innovative technical solutions to make farmers and agribusiness managers more productive and profitable in a sustainable way.
Salary : $60,000 - $80,000