Customer Service and Logistics Coordinator

Job Title: Customer Service and Logistics Coordinator
Reports To: Customer Support & Planning Manager – Plant Manager

Location: Danville, IL

About Grain Craft Corn Milling (Previously Bunge): Grain Craft is a company that is committed to our team members. We offer generous benefits with a focus on three guiding pillars: Driven With Purpose* (We Make Every Day Count), Relationships Are Everything (Meaningful Connections Fuel Our Success), and Right Always Wins (We Never Compromise on Safety, Quality, and Commitment). These pillars are the bedrock of Grain Craft’s high-performance culture. We champion an intensely collaborative and creative environment, a diverse and inclusive culture, and continuous learning and development opportunities for professional growth. Our pillars are real and lived out every day in action, and our mission has never changed.

Grain Craft Corn Milling’ offers competitive pay and great benefits, including Health, Dental, Vision, Flexible Spending Account, Health Savings Account, Short-term Disability, Long-term Disability, Bonuses, 401K with up to 6% matching (vested on Day 1!), Employee and Family Assistance Programs, and several Supplemental Benefit offerings.

Job Summary

The Customer Service and Logistics Coordinator supports daily shipping, order processing, and inventory activities at the plant. This role is heavily focused on data entry, paperwork, and coordinating shipments with carriers and the railroad. This position works closely with the Customer Support & Planning Manager and plant teams to ensure orders, shipments, inventory records, and invoices are accurate and completed on time, while maintaining clear communication with customers.

Key Responsibilities

Order Entry & Data Accuracy

· Enter customer orders and order changes into the system accurately and on time.

· Send order confirmations to customers.

· Proactively communicate any order changes, delays, or updates to customers.

· Update delivery dates and customer shipping information as needed.

· Maintain accurate order, inventory, and shipment records.

• Create and send invoices daily to customers.

Logistics & Shipping Coordination

• Ensure all orders were successfully tendered to carriers (both truck and rail) and accepted for on time pickup.
• Day-to-day coordination with carriers and railroad as necessary.
• Communicate shipment details, changes, and confirmations.
• Monitor shipment status and report delays or issues.
• Work with LRM to resolve any issues with tendering, rail billing, issues with carriers, etc.
• Work in close collaboration with the Supply Chain Transportation team and with the Supply Chain Director. These roles all operate in an inter-connected way to serve the customer and the business.

3rd‑Party Warehouse / Transloader Support

• Track inventory moving between the plant, warehouses, and customers.
• Enter inventory transfers and shipping activity into the system.
• Communicate with warehouse and transloader contacts to confirm inventory and shipments.
• Help identify and report inventory discrepancies.

General Administrative Support

• Maintain organized files and shipment documentation.
• Run basic reports and support inventory reconciliation.
• Provide updates to the Supervisor on execution status.
• Support other office and administrative tasks as needed.

Skills & Qualifications

• Strong attention to detail and accuracy.
• Comfortable working on a computer for most of the day.
• Basic knowledge of Microsoft Excel, Outlook, and Word.
• Ability to handle repetitive administrative tasks.
• Good communication skills, including customer email and phone interaction.
• Ability to work in a fast‑paced environment.

Education & Experience

• High school diploma or equivalent required.
• Associate degree or logistics experience preferred.
• 1–3 years of experience in order entry, logistics, transportation, or administrative roles preferred.
• ERP (NetSuite), TMS or order management system experience is a plus.

Work Environment

• Plant and office environment with moderate noise.
• Primarily desk and computer work with some time spent coordinating shipments on site.
• Reasonable accommodations may be made for individuals with disabilities.
• This role requires an in-office work schedule Monday – Friday.

PHYSICAL REQUIREMENT:

This position is contingent upon successfully passing Grain Craft’s background screening, physical (if applicable) and drug-screening. Grain Craft maintains that we are a drug-free company on all levels.

EEO STATEMENT:

Grain Craft provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying for this job at Grain Craft, you acknowledge and agree to receive communications via text, email, and phone.

Pay: From $50,531.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $50,531