What are the responsibilities and job description for the Guest Experience Coordinator (Event Customer Service) position at Grails & Glory?
Guest Experience Coordinator (Event Customer Service)
Company: Grails & Glory
Location: Middle Tennessee (Clarksville, Murfreesboro & Antioch)
Position Type: Part-Time | Weekend Events
About Grails & Glory
Grails & Glory is one of Tennessee's fastest-growing Trading Cards & Collectibles shows, bringing together vendors, collectors, families, and hobby enthusiasts in a fun, safe, and professional environment. Our mission is simple: build community through collectibles while delivering an unforgettable event experience for every attendee.
We're looking for an energetic, outgoing, and customer-focused individual to become the face of Grails & Glory as our Guest Experience Coordinator.
Position Overview
As the first person attendees and vendors interact with, you'll play a critical role in creating an exceptional experience from the moment guests arrive. We're looking for someone who genuinely enjoys helping people, thrives in a fast-paced environment, and can represent the Grails & Glory brand with professionalism and enthusiasm.
Responsibilities
- Welcome attendees with a friendly and energetic attitude.
- Answer questions about the event, vendors, activities, and future show dates.
- Assist with attendee check-in and provide event information.
- Manage and coordinate giveaways throughout the day.
- Promote upcoming Grails & Glory events and encourage guests to follow our social media channels.
- Assist vendors by delivering water, snacks, and checking in throughout the event.
- Help maintain a clean, organized, and welcoming front entrance.
- Resolve attendee questions or concerns professionally and escalate issues when necessary.
- Support event setup and closing procedures as needed.
- Represent Grails & Glory with professionalism, positivity, and excellent customer service.
What We're Looking For
We're looking for someone who is:
- Friendly, approachable, and outgoing.
- Passionate about creating exceptional customer experiences.
- Professional and dependable.
- Comfortable speaking with people of all ages.
- Organized and able to multitask in a busy environment.
- A proactive problem solver who takes initiative.
- Reliable, punctual, and a strong team player.
- Excited to help grow a community-focused brand.
Experience in customer service, hospitality, retail, reception, event staffing, or guest services is preferred but not required. We value attitude, personality, and a willingness to learn above all else.
Why Join Grails & Glory?
At Grails & Glory, you're not just working an event you're helping build one of Tennessee's premier collectibles communities. You'll have the opportunity to meet collectors, vendors, and small business owners while gaining valuable experience in customer service, event operations, hospitality, and community engagement.
If you love creating memorable experiences, enjoy working with people, and want to be part of an exciting and growing organization, we'd love to meet you.
Pay: $15.00 per hour
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Murfreesboro, TN 37127 (Preferred)
Work Location: In person
Salary : $15