What are the responsibilities and job description for the Duty Desk Officer position at Graham Technologies | We apply the latest technologies to build Forward Momentum.?
Graham Technologies is seeking a Duty Desk Officer to support NGB domestic operations and continuous situational awareness. The position supports the Joint Operations Center environment by monitoring events, coordinating information, maintaining operational products, and helping leadership respond to emerging domestic incidents.
Key Responsibilities- Support 24/7/365 duty desk and operations center activities as scheduled.
- Monitor domestic incidents, National Guard activities, and requests for assistance; maintain accurate operational awareness.
- Prepare and update reports, briefings, logs, trackers, notifications, and leadership products.
- Coordinate with NGB directorates, states, territories, interagency partners, and other mission stakeholders.
- Maintain information across NIPR/SIPR and approved operational systems while following security and reporting procedures.
- Support exercises, contingency operations, emergency relocation, and real-world response activities.
- Bachelor's degree or relevant equivalent experience.
- Experience in military operations, emergency operations, watch-floor operations, DSCA, or a related operational environment.
- Ability to work rotating shifts, nights, weekends, and holidays when assigned.
- Strong operational writing, briefing, coordination, and attention to detail.
- S. citizenship and active Top Secret clearance.
- NGB, National Guard, DSCA, JOC, EOC, NORTHCOM, or interagency experience.
- Experience with COP tools, WebEOC, Maven Smart System, UCP-COP, SAGE, HSIN, or similar platforms.
At Graham Technologies, we believe in treating everyone with fairness and respect. Our compensation package is designed to ensure fair pay for work, reflecting our commitment to integrity.
Many IT companies offer similar services, but what truly sets us apart is our people! We care deeply about our employees and consistently show our appreciation - not just for the final outcomes, but also for the effort and dedication shown every step of the way. Additionally, our generous benefits package supports our team members in living fulfilling and prosperous lives.
Here are just a few highlights of what we offer:
- Four Weeks of Accrued PTO in the First Year
- Eleven Paid Federal Holidays
- Comprehensive Health, Dental, Vision, and Life Insurance
- 401(k) Plan with Annual Employer Contributions
- Flexible Schedules, where mission requirements permit
- Reimbursements for Continued Education and Training
Our core values define who we are:
- Value our Customers
- Care about our Employees
- Passionate about Innovation
- Believe in a Strong Work Ethic
- Rely on Teamwork
- Integrity Matters
Founded in 2007, GTech is a consulting services firm passionate about delivering tailored solutions that meet our clients' needs and maximize the value of their investments. We achieve this by providing top-notch professionals across the IT industry. Our team embodies integrity, commitment, and reliability, which are at the heart of everything we do.
We are also dedicated to fostering a culture of support for our employees - the lifeblood of our business. At Graham Technologies, we've built a family-oriented environment where team members are encouraged to maintain a healthy work-life balance, pursue their passions, and grow professionally through flexible schedules, continued education, and a strong sense of community.