Medical Assistant / Patient Care Technician

Description

ORGANIZATIONAL DESCRIPTION

The Medical Assistant or Patient Care Technician is responsible for rooming patients, assisting nurses and providers, obtaining referrals, and assisting in other areas when needed.

INTERACTION

Primarily Interacts with: administration, physicians, employees, patients, and visitors. 

PRIMARY FUNCTIONS

• Room patients.
• Take vital signs.
• Set up medical equipment and help with medical procedures.
• Draw and administer medications and injections.
• Accurate and timely documentation in Electronic Health Records.
• Provide exemplary customer service.
• Maintain confidentiality and compliance with HIPAA.
• Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives and infection control policies.
• Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
• Solve practical problems, dealing with a variety of issues, and interpret a variety of instructions furnished in written and oral form.
• Attend meetings as required.
• Perform other duties as requested or assigned.

ABILITY TO USE EQUIPMENT, TOOLS, MATERIALS, MACHINES: Computer, telephone, facsimile machine, copier, scanner, printer, calculator and other standard office equipment. Blood pressure cuffs, stethoscope, syringes, scales, glucose monitors, suction equipment, crash cart, miscellaneous medical equipment and DME.

Requirements

EDUCATION/EXPERIENCE/SKILLS/ABILITIES

Education:

• High school or GED equivalent required.
• Medical Assistant or Patient Care Technician certification preferred.
• BLS/CPR certification required within 3 months of hire.

Experience:

• One-year customer service experience required.
• Medical office or healthcare experience preferred.

Personal Job-Related Skills / Abilities:

• Must be committed to quality and patient safety at all times.
• Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred.
• Basic computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
• Must be effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face-to-face and/or over the telephone.
• Must be able to work independently, and flexibly, and as a part of a multidisciplinary team.
• Must be able to manage several interruptions throughout the shift.
• Must have strong interpersonal and communication skills, verbal and written.
• Must have strong time management skills.
• Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
• Sufficient hearing, vision and dexterity to perform duties safely.

Physical and Mental Requirements:

Physical:     

• Activity Up to % Activity Up to %
• Walking 80 Squatting 50
• Standing 80 Pulling 25
• Kneeling 50 Reaching 50
• Sitting 10 Lifting up to 50lbs 20
• Pushing 25 Wrist/Finger Movements 90
• Bending 50   
• Climbing 10   

Mental:     

• Stress Level Low to Moderate 

Individual position core competencies:

• Quality
• Service Excellence
• Compassion
• Professionalism
• Fiscal Responsibility

• Required education within first 60 days (if employee is from outside organization).
• GrahamRMC Orientation
• Department Orientation

Continuing/Annual Education and Training:

• Falling Star Program
• Safety Storm Program
• BLS/CPR
• As needed to maintain certification/ licensure of position

SUPERVISION

Employees Supervised: __No__ 

ADA REQUIREMENTS

An ‘X’ under the most appropriate category is marked and describes any extreme or hazardous working conditions that the job has to work under:

•           Frequency of Condition

Condition 1-33% 34-66% 67% Description

Extreme Heat X   

Extreme Cold X   

Extreme Swings in Temperature X   

Extreme Noise X   

Working Outdoors X   

Mechanical Hazards X   

Electrical Hazards X   

Explosive Hazards X   

Fume/Odor Hazards X   

Dust/Mite Hazards X   

Toxic Waste Hazards X   

Radiation Hazards X   

Wet Hazards X   

Heights X   

Other Conditions X   

Condition 34-66% Description

Chemical Hazards X  

Condition 67% Description

Working Indoors X

OSHA Classification:

• Identify with a check the OSHA Job Category that describes this job. The intent is to enhance worker protection by identifying any risk in the performance of routine and reasonably anticipated job-related functions.

__x___ Category I: Tasks that involve exposure to blood, body fluids or tissues.

All procedures or other job-related tasks involve an inherent potential for mucous membrane or skin contact with blood, body fluids or tissues or a potential for spills or splashes of them are Category I tasks. Use of appropriate protective measures, such as gloves, masks, goggles, and gown are required for every employee engaged in Category I tasks.