Certified Medical Assistant - General Surgery

Description

1. ORGANIZATIONAL DESCRIPTION

The receptionist/MA is responsible for checking in/out patients, scheduling appointments, taking payments, answering the phone, rooming patients, assisting nurses and physicians, obtaining referrals, and assisting in other areas when needed. The clerk is also responsible for entering data into the computer and helping in other areas when needed.

2. INTERACTION

Primarily Interacts with: administration, physicians, employees, patients, and visitors. 

3. PRIMARY FUNCTIONS

• Serve as a receptionist to include: greeting patients, answering phones, scheduling patients, verifying insurance and obtaining authorizations, and collecting payments.
• Room patients.
• Take vital signs.
• Set up medical equipment and help with medical procedures.
• Draw and administer medications and injections.
• Accurate and timely documentation in Electronic Health Records.
• Provide exemplary customer service.
• Maintain confidentiality and compliance with HIPAA.
• Assist patients and families in making appointments in person and on the phone.
• Taking payments in person and on the phone.
• Accurately and timely input documentation in Electronic Health Records.
• Assist providers and nurses as requested or assigned.
• Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives, and infection control policies.
• Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
• Solve practical problems, dealing with a variety of issues, and interprets a variety of instructions furnished in written and oral form.
• Attend meetings as required.
• Perform other duties as requested or assigned.

ABILITY TO USE EQUIPMENT, TOOLS, MATERIALS, MACHINES: Computer, telephone, facsimile machine, copier, scanner, printer, calculator, and other standard office equipment. 

Requirements

4. EDUCATION/EXPERIENCE/SKILLS/ABILITIES

Education:

• High school or equivalent.
• Bilingual desired.
• Medical Assistant or EMT-B certificate preferred.
• BLS/CPR certification

Experience:

• One-year customer service experience required.
• Medical office or healthcare experience preferred.

Personal Job-Related Skills / Abilities:

• Must be committed to quality and patient safety at all times.
• Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred.
• Basic computer skills, including but not limited to Microsoft Office, electronic medical documentation, and email.
• Must be effective at adjusting to change, prioritizing duties, handling stress, and effectively communicating face-to-face and/or over the telephone.
• Must be able to work independently, flexibly, and as a part of a multidisciplinary team.
• Must be able to manage several interruptions throughout the shift.
• Must have strong interpersonal and communication skills, verbal and written.
• Must have strong time management skills.
• Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
• Sufficient hearing, vision, and dexterity to perform duties safely.

Physical and Mental Requirements:

Physical Activity Up to %

Walking 60 Lifting up to 50lbs 20

Squatting 20 Pushing 25

Standing 60 Wrist/Finger Movements 90

Pulling 25 Bending 50

Kneeling 20 Climbing 5

Reaching 50 Sitting 50

Mental: Stress Level

Moderate

Individual position core competencies:

• Quality
• Service Excellence
• Compassion
• Professionalism
• Fiscal Responsibility

Required education within first 60 days (if employee is from outside organization).

• GrahamRMC Orientation
• Department Orientation

Continuing/Annual Education and Training:

• Falling Star Program
• Safety Storm Program
• BLS/CPR
• As needed to maintain certification/ licensure of position

5. Supervision

Employees Supervised: __No__ 

6. ADA REQUIREMENTS

An ‘X’ under the most appropriate category is marked and describes any extreme or hazardous working conditions that the job has to work under:

Frequency of Condition

Condition

1-33% Description

Extreme Heat

Extreme Cold

Extreme Swings in Temperature

Extreme Noise

Mechanical Hazards

Electrical Hazards

Explosive Hazards

Fume/Odor Hazards

Dust/Mite Hazards

Chemical Hazards

Toxic Waste Hazards

Radiation Hazards

Wet Hazards

Heights

34-66% Description

-

67% Description

Working Indoors

OSHA Classification:

Identify with a check the OSHA Job Category that describes this job. The intent is to enhance worker protection by identifying any risk in the performance of routine and reasonably anticipated job-related functions.

__x___ Category I: Tasks that involve exposure to blood, body fluids or tissues.

All procedures or other job-related tasks involve an inherent potential for mucous membrane or skin contact with blood, body fluids or tissues or a potential for spills or splashes of them are Category I tasks. Use of appropriate protective measures, such as gloves, masks, goggles, and gown are required for every employee engaged in Category I tasks.