What are the responsibilities and job description for the Guest Service Agent - Hotel position at Graham Hotel Systems?
The EVEN Hotel is hiring energetic associates to take care of our guest! We are looking for people with an passion for service and willingness to jump in where needed. Typical shifts run from 7am - 3pm and 3pm - 11pm. Must be willing to work weekends. We offer a flexible schedule and generous benefits package, including:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- FSA & HSA
- 401k with generous match
- Life Insurance
- Pet Insurance
- Buss Pass
- Free Meals
- Worldwide Hotel Discounts
Successful Candidate will:
Greet and register guests, providing prompt and courteous service.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate action.
Complete registration process by inputting & retrieving information from computer, confirming pertinent information. Promote sales initiatives. Make appropriate selection of rooms based on guest needs. Provide welcome folders containing room keys, certificates, coupons, as appropriate.
Verify/swipe credit cards for authorization. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate with guests. Retrieve mail/packages.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conduct research, develop effective solutions, negotiate results. Listen and extend assistance. Remain calm and alert during emergency situations and heavy hotel activity.
Perform any other job related duties as assigned.
Requirements:
Must be 18 years or older
Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Ability to use a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with customers, with high levels of patience, tact and diplomacy.
Ability to establish and maintain effective working relationships with associates and customers.
Ability to stand and move throughout front office and continuously perform essential job functions.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.