What are the responsibilities and job description for the Shop Assistant position at Graham Collision?
About Us:
Graham Collision is an independently owned and operated collision repair center that has been helping Iowa drivers get back on the road for over 50 years. We’ve built our reputation on honesty, quality workmanship, and exceptional customer service. As a trusted name in auto body repair, we are looking for a reliable and motivated Shop Assistant to support our Fort Dodge Shop Manager and keep daily operations running smoothly.
Position Overview:
The Shop Assistant plays a key role in ensuring the collision center operates efficiently. This role supports the Shop Manager with administrative, customer service, and production-related tasks, including writing estimates, ordering parts, and communicating with customers and vendors.
Key Responsibilities:
- Assist the Shop Manager with daily shop operations
- Write accurate vehicle repair estimates and update them as needed
- Order parts, track deliveries, and verify inventory
- Answer incoming phone calls and provide excellent customer service
- Serve as a liaison between technicians, customers, and insurance companies
- Maintain organized records, repair orders, and documentation
- Support scheduling, workflow coordination, and shop communication
- Perform other administrative and operational duties as assigned
Qualifications:
- Prior experience in the automotive or collision repair industry preferred but not required
- Strong organizational and multitasking skills
- Excellent communication, active listening, and customer service abilities
- Comfortable with computers and shop management software (experience with estimating software is a plus)
- Reliable, detail-oriented, and able to work in a fast-paced environment
- Valid driver’s license
What We Offer:
- Competitive pay based on experience
- Benefits package (health, dental, vision, 401k)
- Opportunities for career growth and industry training
- Supportive, team-oriented work environment
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Opportunities for advancement
- Paid time off
- Referral program
- Vision insurance
Ability to Relocate:
- Fort Dodge, IA 50501: Relocate before starting work (Required)
Work Location: In person