What are the responsibilities and job description for the Technical Support Analyst I position at Graebel Companies Inc.?
This role is based in the Denver Metro Area and is hybrid in nature.
Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.
The Technical Support Analyst I is responsible for fielding trouble calls, providing proficient hardware and application level support to users to include providing communication/training to users on desktop systems, assisting them with setup issues, hardware or applications failure and documenting work via helpdesk ticket application. Also responsible for administration and internal support of the Company’s PCs, printers, cellular devices, and related equipment. Tasks performing PC maintenance, upgrades and configurations.
We are committed to fair and transparent compensation. The salary range for this role is based on several factors including experience, skills, and qualifications and is $27/hr to $30/hr.
Essential Duties and Responsibilities
- Provide helpdesk support and resolve problems to the end user’s satisfaction. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Manage escalations appropriately.
- Document internal procedures and support documentation.
- Install, test and configure new workstations, peripheral equipment and software. Maintain inventory of all equipment, software and software licenses. Manage PC setup and deployment for new employees using standard hardware, images and software. Assign users and computers to proper groups in Active Directory. Perform timely workstation hardware and software upgrades as required
- Assist with onboarding of new users. Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Performs other related essential duties as assigned or requested.
Required Experience
- High school or equivalent. May include specialized classes beyond high school (Minimum). Bachelor's Degree in Information Technology (Preferred).
- Preferred Technical Experience: 0 - 2 years experience with PC Based computer systems, networking and specialized software packages. Proficient in Active Directory, Microsoft Windows, Microsoft Office, printers, PCs and Mobile device support expierence.
- General Work Experience: 0 - 2 years experience in an IT Support Function, preferably in a Customer Support role.
- Any technical certifications are a plus (MCITP, CCNA, etc.)
Salary : $27 - $30