What are the responsibilities and job description for the Clinical Care Coordination Supervisor - Unit - FT Variable position at Grady Health System?
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Job Summary
The Care Coordination Supervisor assists in providing oversight and direction for the day-to-day operations of the case management department. The position serves as a liaison between department managers, case managers and support staff. This position supports management leadership in the development of work processes, implementation of changes that effect established departmental goals, and evaluation for continued improvement. The position also partners with management leadership in development and maintenance of educational resources to ensure staff development and make certain the department maintains compliance with regulatory and legal requirements.
Distributes daily work assignments to staff and coordinates staff calendar and scheduling for paid-time off, weekend, and holiday coverage to maintain optimal staffing levels.
Performs interval departmental audits, and oversight of on-going processes that support the department's established performance improvement plan.
Prepares and actively participates in mandatory scheduled meetings: Care Management leadership team meeting; staff meetings; one-to-one staffing rounds, inter-departmental length of stay/disposition meeting, utilization review committee meeting, and multidisciplinary team meeting.
Works collaboratively with management, Clinical Service Line Leadership, and Support Services to identify barriers to efficient service delivery, and patient variance. Assist in identifying, developing, and implementing processes designed to decrease care variance, increase operating efficiency, and improve patient outcomes.
Assists with development and maintenance of departmental policies and procedures.
Provides direction, assistance and caseload coverage for the department in absence of the manager or staff shortages.
Maintains mandatory educational requirements and performance level, as required within organizational leadership framework. Demonstrate and maintain optimal skill level within scope of practice for professional registered nurse, case manager, field-related educational degree, and applicable professional certifications.
Coordinates and implements staff training, development, and coaching/mentoring. Provides discipline as appropriate for level of leadership. Provides measurement of performance outcomes to support input toward performance appraisal; retention of competent staff, and rewards and recognition of accomplishments. Provides input into the interview and selection of candidates to fill vacant positions.
Qualifications:
Baccalaureate Degree required
BSN or Master's Degree in health related field preferred
Current Georgia Registered Nursing (RN) license required
Current American Heart Association (AHA) Basic Life Support (BLS) card required
Two (2) years' experience as Utilization Reviewer/Care Coordinator with knowledge of third party reimbursement requirements required
Certified Case Manager (CCM) preferred
Knowledge of Case Management practice as demonstrated by at least one (1) year CM/UM/QM experience preferred
Proficiency with database spreadsheet, and word processing programs.
Ability to effectively manage multiple tasks, activities, and responsibilities.
Ability to demonstrate supervisory support to line management, toward promoting and establishing self-directed teams.
MUST BE AVAILABLE TO WORK NIGHTS
Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.
1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2.Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3.Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5.Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.
Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:
Health & Wellness: Medical, dental, vision, and prescription drug coverage.
Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
Work-Life Balance: Paid time off, holidays, and family leave benefits.
Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.
Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.
Why Join Grady?
Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.
Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.
At Grady, we don't just work, we make an impact.
Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.
Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.
EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities.