Housekeeper / Room Attendant

The Graduate Hotel by Hilton in Storrs, CT is seeking a housekeeping attendant to join our professional housekeeping team cleaning rooms, public space, and assisting with laundry services. We welcome both part time and full-time availability candidates.

JOB SUMMARY:

• Review administered reports daily, such as in-house rooming list, arrivals and departures. Receive daily room assignments.
• Change bedding, replace bath towels, hand towels, face cloths, bath mats, and any other linens
• Replenish guest amenities and mini bar items. Report any mini bar usage to Front Desk.
• Wipe down and sanitize all surfaces appropriately using the assigned chemical agents.
• Clean shower, toilet, sinks, and all bathroom areas.
• Sweep, vacuum, Swiffer, and mop floors to ensure high level of cleanliness.
• Take responsibility for final room check, ensuring it is impeccably maintained and ready for guest check in.
• Greet and interact with guests as needed. Handle guest requests with professionalism and courtesy.
• Ensure discretion and respect guest privacy at all times.
• Check and update room status in PMS to communicate with front desk department.
• Complete PM turn down service when assigned.
• Perform laundry services as required.
• Communicate any lost and found items to front desk. Report immediately and turn over for secure proper storage.
• Restock laundry carts and housekeeping closets daily.
• Clean public spaces and employee areas as assigned.
• Clean all guestrooms to the satisfaction of housekeeping supervisor and in accordance with the standards and policies of the department.
• Check the condition of all paper products in guest rooms. Replenish as needed.
• Replace any directories, stationary, and room information cards, etc. that are bent, torn or stained.
• Inform housekeeping supervisor of any stains, missing items, or any cause for additional guest charges to the room.
• Replace all glassware for new arrivals. Ensure all guest room items are clean and fresh.
• Replace any used disposable items, such as water bottles, coffee bags and accompaniments, shower items, etc.
• Make and undo cots/air mattresses, place in appropriate storage, deliver to rooms when necessary.
• Return all dishes, glassware and ice buckets to dish station.
• Verify all items in the room are in good working condition.
• Return heat/air conditioning to default temperature.
• Adhere to security procedures for the handling of guest room and master keys.
• Adhere to sign in/out procedures for department keys.
• Clean and organize the housekeeping area at the end of each shift, respectfully setting up the next shift for success.
• Communicate closely with other departments, such as when a guest reports a maintenance work order or front desk issue to be addressed.

ESSENTIAL FUNCTIONS OF THE JOB:

• Ability to remain standing for up to 10 hours
• Ability to remain seated for up to 8 hours
• Ability to walk the property and grounds frequently
• Ability to move up and down stairs regularly
• Ability to move quickly based on guest needs
• Ability to regularly move and lift up to 50 lbs.
• Ability to use repetitive manual dexterity, such as squeezing, spraying, folding, polishing, scrubbing, dusting, etc.)
• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
• Ability to bend and kneel frequently
• Ability to visibly survey property areas clearly and use an eye for detail to inspect guest rooms for cleanliness
• Ability to work outside in various weather at times, when traveling between guest rooms
• Ability to communicate and exchange information effectively
• Ability to read, write, speak, and understand basic English
• Ability to complete a satisfactory background check
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
• Ability to work flexible hours based on business needs including midweek and weekend days

KEY SKILLS & EXPERIENCE REQUIRED:

• 1 years professional cleaning experience, hotel/lodging environment highly preferred
• Successful completion of background check
• A highly-detailed person with passion for excellence
• Available and willing to work flexible hours based on peak business demands including weekdays, weekends, and holidays.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and cleanliness
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

ABOUT US:

Graduate by Hilton Storrs is a vibrant, collegiate-inspired hotel located directly on the University of Connecticut campus, putting team members at the center of the energy and traditions of UConn. The 100-room hotel is designed with playful nods to Husky history and local culture throughout, creating a fun and memorable atmosphere for guests visiting for game days, campus events, graduations, weddings and more. The property also features the Trophy Room restaurant and bar, a fitness center, and flexible meeting and event spaces that host gatherings of up to 200 guests. As part of Hilton’s Graduate brand, the hotel combines the personality of a boutique property with the resources and recognition of Hilton, offering team members the opportunity to work in a lively, guest-focused environment where no two days are quite the same.

Visit us online at Graduate by Hilton Storrs Graduate Storrs Hotel near University of Connecticut (https://www.hilton.com/en/hotels/bdlgsgu-graduate-storrs/?SEO_id=GMB-AMER-GU-BDLGSGU) and explore our parent company, EOS Hospitality Current Job Openings | EOS Hospitality (https://careers.eoshospitality.com/jobs)for more information about the amazing ways we’re making a difference.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.